Are you a detail-driven problem-solver with a zest for new and interesting technologies? Well we might have the right seat for you! Fortra is actively searching for an Associate Response Analyst to join our Response team. In the realm of change, incident, and problem management, you'll play a pivotal role in driving our pursuit of efficient and timely solutions to support Fortra and its clients.

This entry-level position is suitable for a keen learner with an eye for detail and a drive to understand. This role focuses on data collection and incident assessment. The Associate Response Analyst will be on the frontline ensuring swift and effective solutions by providing primary support.

WHAT YOU'LL DO

• In Change Management, you will contribute to reviewing and documenting proposed changes, helping to minimize risks and ensure successful implementation. You'll also gain exposure to the Change Advisory Board, observing how decisions that affect our production systems are made.
• In Major Incident Management, you’ll stand shoulder-to-shoulder with the some of the brightest minds at Fortra as you tackle highly impactful incidents. Be the voice of calm in the storm, ensuring swift communication and diagnosis.
• For Problem Management, you’ll delve into big data, identifying trends in repeat issues and lay the foundations for effective root-cause analysis and defensive measures.
• Additionally, you’ll support the team in collecting and understanding data, contribute to achieving our Compliance standards, and frequently engage with various teams across the company to grasp wider organizational procedures.
• This role will also be on a rotational on-call schedule for weekends, holidays and after-hours support

QUALIFICATIONS

• A Bachelor's Degree in IT, or equivalent professional training or certificate
• Solid interpersonal skills, with a willingness to learn how to engage and influence team members and stakeholders
• Stellar organizational and time-management skills
• An understanding of both internal and external customer expectations, with an interest in enhancing user satisfaction
• Engage in an on-call rotation to include weekends, holidays and after hours support
• Ability to thrive when the pressure is on
• Knowledge of Cloud environments, or a grasp on infrastructure technologies
• Curiosity for DevOps practices