About Technical Writing at AppOmni

About The Role

Join a collaborative team of writers to create product support documentation for a cutting edge SaaS security application, developer tools (SDK), and APIs. As a technical writer at AppOmni, you are responsible for making documentation an integral part of the user experience for our customers. AppOmni is a dynamic environment where technical writers are part of the development team, writing docs-as-code and collaborating with developers, QE, SMEs, customer support, designers, and product managers.

What You’ll Be Doing

• Experiment and Explore: You will be working from a hands-on perspective. From the first day you are expected to build a development environment and gain an in-depth understanding of our Security application from the inside out.
• Empower and Enhance: You will develop and execute strategies to improve customer product documentation that empowers customers to effectively use our products. You will continuously assess and improve technical writing processes, tools, and workflows to enhance efficiency, productivity, and documentation quality for the whole team.
• Write and Review: Not only will you be expected to be a writer and content creator, you will also be an important part of a team that relies on your expertise to edit and review to maintain high standards of workmanship.

About You

• Bachelor’s degree in English, Communications, Information Technology, Computer Science or a similar field, preferred
• 5+ years experience in a Tech Writer position
• 2+ years experience writing for SaaS products
• 2+ years experience documenting APIs and SDKs
• 2+ years experience writing docs-as-code (using Github)
• Previous experience with SaaS security, preferred
• Experience writing in markdown in an IDE like Visual Studio
• Experience using a static site generator like Hugo or Docusaurus to generate a documentation site
• Experience with publishing docs with DevOps CI/CD pipeline tools like CircleCI
• High editorial standards
• Experience and a background in information architecture
• Self-motivated and enjoy working both independently and collaboratively
• Ability to curate content from complex technical documentation into simple concepts that are easy to understand for end-users
• Ability to working on multiple projects simultaneously under tight deadlines

Culture

We believe in cultivating excellence - within ourselves, and in the work that we do. Our team of customer-centric, data-driven experts are brought together by a shared passion to create tools for the greater good. We are determined to make a difference, to positively impact our way of life by securing the technology that is changing the world.

We believe in being a trusted and transparent partner to our customers, and we are fervent about providing them with high-quality, usable, and dependable software focused on the human experience, built out of a culture of “coopetition” and a deep understanding of their needs and goals.

We value passion, courage, and kindness. We also know that outstanding talent isn’t found in one location. Our team - veterans of cloud software, security startups, international travel brands, and some of the biggest giants in technology - spans from the mountains of Colorado to the skylines of San Francisco and New York City.

We value our people, and know that wellness and a healthy work/life balance enables them to thrive and bring us their best. Autonomous schedules, flexible commutes, and freedom from punching a clock means our team is empowered to enjoy life, work while inspired, and available when needed.

About AppOmni

AppOmni is a leading provider of SaaS Security Management software. The company was founded by a team of security veterans from top SaaS providers and cybersecurity vendors, and its customer base includes global leaders across technology, healthcare, banking, and finance as well as many of the most well-known cybersecurity providers.

AppOmni's patented technology scans APIs, security controls, and configuration settings to compare the current state of enterprise SaaS deployments against best practices and business intent. The solution offers fast deployment, instant visibility, and makes it easy for security and IT teams to secure their entire SaaS environment from each vendor to every end user. As SaaS applications evolve, AppOmni stays current with all updates and releases to keep customer environments secure over time.

https://appomni.com/about/

AppOmni is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws