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Senior Manager Product Research



San Jose, CA, USA
Posted on Saturday, March 9, 2024

Do the best work of your career as a champion for small and mid-size businesses.

BILL is a leader in financial automation software for small and midsize businesses (SMBs). As a champion of SMBs, we are dedicated to automating the future of finance so businesses can thrive. Hundreds of thousands of businesses trust BILL solutions to manage financial workflows, including payables, receivables, and spend and expense management. With BILL, businesses are connected to a network of millions of members, so they can pay or get paid faster. Through our automated solutions, we help SMBs simplify and control their finances, so they can confidently manage their businesses, and succeed on their terms.

BILL is a trusted partner of leading U.S. financial institutions, accounting firms, and accounting software providers. We have operations in San Jose, CA, Draper, UT, Houston, TX and are continuing to expand into other geographic locations. If you’re looking for a place that helps you do the best work of your career, look no further than BILL.

Make your impact within a rapidly growing Fintech Company

About the Role:

BILL is rapidly expanding our product portfolio. We are seeking an influential “player-coach” researcher to manage the research portfolio of our industry-leading Payments product. This includes all aspects of people and performance management for 2-3 direct reports and periodically conducting research for a single agile Payments team. This person will manage project prioritization and resource planning; set team goals based upon business objectives; and oversee quality and craft of research findings for maximum impact. We need a strong collaborator to work with cross-functional partners to understand strategic and tactical questions, craft and execute research roadmaps, and connect findings across other data.

About Research at BILL

The BILL Research team focuses on empowering customer-centric decision making in the context of business imperatives. We are system thinkers, facilitators, and change agents. We influence cross functional teams throughout the customers’ end-to-end journey. We use mixed method approaches (quant and qual) to bring the customer into the day to day product development process.

We value diverse perspectives and support each other in building inclusive communities of practice.

Responsibilities & Outcomes

  • Intake and prioritize research projects and allocate resources to meet both business and employee needs.
  • Craft and deliver research projects that positively impact product strategy and execution efforts across the portfolio of BILL products.
  • Create and deliver actionable insights that will help the business find and solve underserved customer needs and/or alleviate customer pain.
  • Become the go-to expert for all payments touch points, as well as a perspective for holistic, end-to-end experiences.
  • Manage and develop a team of growth-oriented researchers. Support them to do their best work at BILL.
  • Strong influencing skills and ability to impact decision making across Product and Design Leadership.
  • Influential contributor to Research team culture and practice.

We’d love to chat if you:

You bring:

  • 8+ years managing teams and leading work with cross functional partners through product inception, launch, and ongoing iteration. Experienced owning all phases of research (i.e., foundational through evaluative) and demonstrated ability to forge trusting partnerships with stakeholders.
  • Deep passion for unpacking ambiguous questions and understanding customer behaviors, needs, and opportunities.
  • Strong understanding of how to leverage market, competitive, and behavioral data to create products that customers love.
  • A desire to always expand your craft, explore new paradigms, and learn from and with other curious researchers.
  • Experience blending methodologies, using research tools in unexpected ways, and triangulating data across internal and external data sets.
  • The ability to deliver a research roadmap that balances short and long term needs.
  • Seasoned storyteller who knows their audience and knows how to deliver memorable findings and actionable provocations.
  • Curious mindset and interest in building foundations for research success.

Nice to haves

  • Experience working in payments software products.
  • Experience working with niche audiences.
  • Experience working with, and passion for, small and medium sized businesses.

Competencies (Attributes needed to be successful in this role):

  • At least 5 years of managerial experience, directly coaching and developing researchers
  • Expertise in Mixed Methods and Research Craft - quantitative and qualitative
  • Strong collaborator / Team Player - strong collaboration with PM, PD, PMM/MR, CX, and DS
  • Storytelling - clear, targeted, and impactful communication

The estimated salary range for this role is noted below for our San Jose based role. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits.

San Jose pay range
$192,000$240,000 USD

Let’s talk about benefits

  • 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)
  • HSA & FSA accounts
  • Life Insurance, Long & Short-term disability coverage
  • Employee Assistance Program (EAP)
  • 11+ Observed holidays and wellness days and flexible time off
  • Employee Stock Purchase Program with employee discounts
  • Wellness & Fitness initiatives
  • Employee recognition and referral programs
  • And much more

For positions that are in office we support a hybrid work environment with on-site and remote work days. Check out our LinkedIn Life Page for each location and discover BILL.

We live our culture and values every day

At BILL, we’re different by design—it's our culture. Our CEO is a trusted entrepreneur who lives our cultural values: Humble, Authentic, Passionate, Accountable, and Fun. People here love being their authentic selves, contributing unique experiences, sharing ideas, perspectives, and intellectual curiosity. We celebrate our diversity as the heart and soul of how we work, grow, and succeed together. Inspiring people with meaningful career experiences they love really does make the dream work and our successes just keep getting better. There’s no limit to what we can build and where we can go from here. We’d love you to join us.

BILL is proudly an Equal Opportunity Employer where everyone is welcome. Our innovation and technology are inspired by an inclusive culture unlike any other. Everyone brings a different personal story and perspective and this diverse mix of minds, backgrounds, and experiences is where our greatest ideas come from. We welcome people of all races, ethnicities, ages, religions, abilities, genders, and sexual orientations to make us an even more vibrant company. We want everyone to bring their authentic selves here, to share our values, shape our vision, drive innovation, and become part of a culture we celebrate every day.

Our promise to our candidates is to be transparent, diligent, and engaging while guiding individuals through each step of our hiring process. At BILL we strive to achieve an inclusive and positive candidate experience that aligns with our core values and focuses on diversity.

If you require a reasonable accommodation for your application, interviews, or another aspect of the hiring process, please contact

BILL Culture:

  • Humble - We check our egos at the door. We are curious. We listen, accept feedback.
  • Authentic - We earn and show trust by being real—embracing our authentic selves.
  • Passionate - We care deeply about each other and our customers.
  • Accountable - We are duty-bound to each other, our customers, and society.
  • Fun - We wrap it all together by building connections and enjoying time spent together.

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