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Senior Data Analyst - Customer Experience (CX)



IT, Customer Service, Data Science
draper, ut, usa
Posted on Wednesday, March 22, 2023

BILL is a leader in financial automation software for small and midsize businesses (SMBs). As a champion of SMBs, we are dedicated to automating the future of finance so businesses can flourish. Hundreds of thousands of businesses trust BILL solutions to manage financial workflows, including payables, receivables, and spend and expense management. With BILL, businesses are connected to a network of millions of members, so they can pay or get paid faster. Through our automated solutions, we help SMBs simplify and control their finances, so they can confidently manage their businesses, and succeed on their terms.

BILL is a trusted partner of leading U.S. financial institutions, accounting firms, and accounting software providers. We have operations in San Jose, CA, Draper, UT, Houston, TX and Sydney, AUS and are continuing to expand into other geographic locations. If you’re looking for a place that helps you do the best work of your career, look no further than BILL.

Make your impact within a rapidly growing Fintech Company
Our Customer Experience team is growing! We’re looking for a proven analyst to join us and contribute to shaping the future direction of the company. Part of this role is tactical; you’ll be responsible for finding data, putting it into a reportable format, interpreting it for CX teams, and telling meaningful stories that deliver the message that you have found in the data. The other part is strategic: you’ll be a thought partner in measuring our CX performance and identifying opportunities to improve.
  • Support CX team by delivering data, repeatable dashboards and analysis to inform operations and strategic decisions.
  • Identify and define leading indicators that align with CX 2.0 mission and objectives.
We’d love to chat if you have:
  • Experience with SQL required; Salesforce, QuickSight, Google Looker useful
  • 3+ years of experience
  • Bachelor’s or Master’s degree in a quantitative field
  • Background in supporting customer service or digital self services divisions helpful but not required
  • SaaS and/or Fintech knowledge helpful but not required
  • Strong analytical and problem-solving skills
  • Advanced data visualization skills, ability to communicate data-heavy content
  • Ability to foster collaborative relationships and support cross-functional teams throughout the company
  • Excellent communication and presentation skills
  • Ability to work independently, prioritize, and manage multiple projects

Let’s talk about benefits

  • 100% paid health, dental, and vision plans (choose HMO, PPO, or HDHP)
  • HSA & FSA accounts
  • Life Insurance, Long & Short-term disability coverage
  • Employee Assistance Program (EAP)
  • 11+ Observed holidays and wellness days and flexible time off
  • Employee Stock Purchase Program with employee discounts
  • Wellness & Fitness initiatives
  • Employee recognition and referral programs
  • And much more

We live our culture and values every day

At BILL, we’re different by design—it's our culture. Our CEO is a trusted entrepreneur who lives our cultural values: Humble, Authentic, Passionate, Accountable, and Fun. People here love being their authentic selves, contributing unique experiences, sharing ideas, perspectives, and intellectual curiosity. We celebrate our diversity as the heart and soul of how we work, grow, and succeed together. Inspiring people with meaningful career experiences they love really does make the dream work and our successes just keep getting better. There’s no limit to what we can build and where we can go from here. We’d love you to join us.

BILL is proudly an Equal Opportunity Employer where everyone is welcome. Our innovation and technology are inspired by an inclusive culture unlike any other. Everyone brings a different personal story and perspective and this diverse mix of minds, backgrounds, and experiences is where our greatest ideas come from. We welcome people of all races, ethnicities, ages, religions, abilities, genders, and sexual orientations to make us an even more vibrant company. We want everyone to bring their authentic selves here, to share our values, shape our vision, drive innovation, and become part of a culture we celebrate every day.

BILL Culture:

  • Humble - We check our egos at the door. We are curious. We listen, accept feedback.
  • Authentic - We earn and show trust by being real—embracing our authentic selves.
  • Passionate - We care deeply about each other and our customers.
  • Accountable - We are duty-bound to each other, our customers, and society.
  • Fun - We wrap it all together by building connections and enjoying time spent together.

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