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Revenue Enablement Manager (Customer Experience)

Demandbase

Demandbase

Customer Service
United States
Posted on Wednesday, May 15, 2024

Introduction to Demandbase:

Demandbase helps B2B companies hit their revenue goals using fewer resources. How? By using the power of AI to identify and engage the accounts and buying groups most likely to purchase. Our account-based technology unites sales and marketing teams around insights that you can understand and facilitates quick actions across systems and channels to deliver big wins. It’s flexible, scalable ABM built for you.

As a company, we prioritize both the advancement of careers and the development of world-class technology. We invest heavily in people, our culture, and the community around us. We have offices strategically located in San Francisco, New York, and Hyderabad, India and we embrace a hybrid work model in these regions. Outside of these areas we offer a remote work option and boast a significant presence in Austin, TX, Atlanta, GA, and London, UK. Continuously lauded as a great place to work, we are Great Place to Work Certified, and have earned distinctions such as "Fortune's Best Workplaces in the Bay Area," Best Workplaces in Technology," "Best Workplaces for Millennials," and "Best Workplaces for Parents"!

We're committed to attracting, developing, retaining, and promoting a diverse workforce. By ensuring that every Demandbase employee is able to bring a diversity of talents to work, we're increasingly capable of achieving our mission to transform the way B2B companies go to market. We encourage people from historically underrepresented backgrounds and all walks of life to apply. Come grow with us at Demandbase!

About the Role:

At Demandbase, it's important that our Customer Experience organization are the best users of our product - deeply understanding how to message, how to use, how to articulate value, how to drive adoption of best practices and how to troubleshoot. The Revenue Enablement Manager for CX Enablement will be aligned to our top business initiatives.

We are open to candidates located anywhere in the U.S. but have a strong preference for candidates currently residing within a 1-hr commute of one of our hubs: San Francisco, Austin, New York City.

The base compensation range for this position, not including bonus, is: $120,000 - $160,000

What you’ll be doing:

  • Being part of an Award Winning Enablement Team!
  • Manage critical portions of the revenue enablement flywheel (launch, reinforce) for CX enablement programs, partnering with enablement team members ensuring role-specific clarity
  • Utilize your program management, design and facilitation skills to build and deploy best in class programs (focus on process and skill enablement), across the customer-facing teams.
  • Promote field awareness with ongoing communication channels, including The Pulse Newsletter & The CX All-Hands Meetings partnering with your revenue enablement program manager to sustain learning and promote field awareness
  • Influencing a best in class repeatable motion and bill of materials requirements for customer-facing-readiness.
  • Strategically partner in prioritizing CX enablement programs based on field cognitive load; reinforcing standards and executive expectations to find the right balance between recommended vs required enablement programs.
  • Track success metrics of enablement programs using behavioral, performance, and impact metrics from Salesforce, Highspot, Gong, Continu, and ChurnZero.

What we’re looking for:

  • 5-7 years of experience in an Enablement, CX-Ops or similar role at a modern software company - preferably in the GTM technology space
  • Experience and/or certification in sales methodologies (ie. Winning by Design, Challenger, Force Management, or similar.)
  • Process-driven project manager leveraging stakeholder management and change management best practices (ADKAR, etc)
  • Experience operationalizing evaluation frameworks (i.e. Kirkpatrick Model) to report on Readiness, Excellence and Productivity
  • A great team member who prioritizes collaboration for scale

Benefits:

Our benefits include options for up to 100% paid Medical and Vision premiums for employees, flexible PTO policy, no internal meeting Fridays, Modern Health mental wellness platform, and 8 paid holidays and 2 additional weeks where all Demandbase employees take off (the week of July 4th and the week of Thanksgiving). Plus 401(k), short-term/long-term disability, life insurance, and all those good things.

Our Commitment to Diversity, Equity, and Inclusion at Demandbase

At Demandbase, we believe in creating a workplace culture that values and celebrates diversity in all its forms. We recognize that everyone brings unique experiences, perspectives, and identities to the table, and we are committed to building a community where everyone feels valued, respected, and supported. Discrimination of any kind is not tolerated, and we strive to ensure that every individual has an equal opportunity to succeed and grow, regardless of their gender identity, sexual orientation, disability, race, ethnicity, background, marital status, genetic information, education level, veteran status, national origin, or any other protected status. We do not automatically disqualify applicants with criminal records and will consider each applicant on a case-by-case basis.

We recognize that not all candidates will have every skill or qualification listed in this job description. If you feel you have the level of experience to be successful in the role, we encourage you to apply!

We acknowledge that true diversity and inclusion require ongoing effort, and we are committed to doing the work required to make our workplace a safe and equitable space for all. Join us in building a community where we can learn from each other, celebrate our differences, and work together.

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