Build With Us

68
companies
1,053
Jobs

Technical Account Manager

Demandbase

Demandbase

IT, Sales & Business Development
United States
Posted on Wednesday, June 5, 2024

Introduction to Demandbase:

Demandbase helps B2B companies hit their revenue goals using fewer resources. How? By using the power of AI to identify and engage the accounts and buying groups most likely to purchase. Our account-based technology unites sales and marketing teams around insights that you can understand and facilitates quick actions across systems and channels to deliver big wins. It’s flexible, scalable ABM built for you.

As a company, we prioritize both the advancement of careers and the development of world-class technology. We invest heavily in people, our culture, and the communities around us. We have offices strategically located in San Francisco and New York in the US, and Hyderabad, in India and we embrace a hybrid work model in these regions. Outside of these areas we offer a remote work option and boast a significant presence in Austin, TX, Atlanta, GA, and London, UK. Continuously lauded as a great place to work, we are Great Place to Work Certified, and have earned distinctions such as "Fortune's Best Workplaces in the Bay Area,"Best Workplaces in Technology," "Best Workplaces for Millennials," and "Best Workplaces for Parents"!

We're committed to attracting, developing, retaining, and promoting a diverse workforce. By ensuring that every Demandbase employee is able to bring a diversity of talents to work, we're increasingly capable of achieving our mission to transform the way B2B companies go to market. We encourage people from historically underrepresented backgrounds and all walks of life to apply. Come grow with us at Demandbase!

About the Role:

We are looking for an enthusiastic, customer success driven Technical Account Manager (TAM) who will be a technical product expert navigating customers' hands-on tasks to help drive outcomes and implement strategic vision. Working closely with our customers and internal teams from Sales, Product Development, and Customer Success, you will develop solutions within current Demandbase products to meet customers’ needs. You’ll be responsible for listening to customer challenges and gathering customer requirements in order to enable our customers to better utilize the Demandbase suite of products with success.

We’re looking for candidates with excellent project management skills, technical acumen and strong knowledge and experience across the following B2B related applications:

  • SFDC, Microsoft Dynamics, HubSpot CRM, or other B2B Customer Relationship Management (CRM) applications
  • Marketo, Pardot, Hubspot, Eloqua, or related B2B focused Marketing Automation Systems (MAS)
  • Focus in the area of Salesforce automation (SFA), Lead Management and Marketing
  • Focus on marketing automation, lead scoring, lead nurturing and campaigns automation

The goal of the TAM practice is to deepen adoption, be an extension of the customer team, develop relationships with customers, drive outcomes and improve results.

The base compensation for this position, not including the company bonus, is: $100,000-$175,000

What you’ll be doing:

As part of our Professional Services Team, you will be responsible for helping drive customer satisfaction, adoption, and renewals. This will require you to:

  • Partner closely with the customer account team (Account Executive, Growth Account Director and Customer Success Manager) to drive and strengthen the customer relationship
  • Provide understanding of Demandbase One Platform and how it integrates into the overall B2B marketing tech stack.
  • Assist customers with business and technical requirement definition through subject matter expertise.
  • Provide hands on assistance within the platform to ensure customers are set up with best practice recommendations
  • Lead customer calls and discussions, and provide meeting agendas
  • Collaborate with customer to define positive business outcomes and become integral part of their team’s success
  • Manage a diverse portfolio of customers within a variety of industries at different levels of sophistication.
  • Leverage experience to manage client expectations, provide valuable insight and deliver top notch client service
  • Proactively manage client projects and expectations while delivering exemplary customer service. Meet or exceed the customer’s expectations of knowledge and professionalism.
  • Provide technical consultations for architecture integration and service optimization
  • Manage technical feature requests and requirements that are key to the customer’s success and process workflow
  • Develop a trusted- technical advisor relationship with customers and provide recommendations based on the Demandbase solution to address their business needs
  • Have experience & knowledge in campaign management, B2B advertising, and best practices of account-based marketing strategy.
  • Become an expert on all Demandbase products and have a thorough working knowledge of partner technologies that customers leverage in their ABM/MarTech stack.
  • Supporting customer office hours and internal enablement as needed

What we’re looking for:

  • Minimum of 4 years of experience in a technical, agency or marketing operations role.
  • Solid understanding of CRM and Marketing Automation solutions
  • Experience articulating complex technical topics, diplomatically addressing customer concerns, while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment
  • Proven ability to provide a quick resolution to problems
  • Excellent presentation skills
  • Project Management / PMP skills preferred by not required
  • At least 3 years consulting experience integrating Sales and Marketing technology including all of the following:
    • SFDC, Microsoft Dynamics, HubSpot CRM, or other B2B Customer Relationship Management (CRM) applications
    • Experience in the area of Salesforce automation (SFA), Lead Management and Marketing
    • Marketo, Pardot, Hubspot, Eloqua, or related B2B focused Marketing Automation Systems (MAS)
    • Experience with marketing automation, lead scoring, lead nurturing and campaigns automation
  • Previous Technical Account Manager or Solutions/Sales Engineering experience is preferred

Benefits:

Our benefits include options for up to 100% paid Medical and Vision premiums for employees, a flexible PTO policy, no internal meetings Fridays, as well as access to Modern Health and other mental wellness resources. Additionally, we offer eight paid holidays and two additional week-long breaks when all Demandbase employees in the US take time off simultaneously (the week of July 4th and the week of Thanksgiving). We also provide 401(k), short-term/long-term disability, life insurance, and other great benefits.

Our Commitment to Diversity, Equity, and Inclusion at Demandbase:

At Demandbase, we believe in creating a workplace culture that values and celebrates diversity in all its forms. We recognize that everyone brings unique experiences, perspectives, and identities to the table, and we are committed to building a community where everyone feels valued, respected, and supported. Discrimination of any kind is not tolerated, and we strive to ensure that every individual has an equal opportunity to succeed and grow, regardless of their gender identity, sexual orientation, disability, race, ethnicity, background, marital status, genetic information, education level, veteran status, national origin, or any other protected status. We do not automatically disqualify applicants with criminal records and will consider each applicant on a case-by-case basis.

We recognize that not all candidates will have every skill or qualification listed in this job description. If you feel you have the level of experience to be successful in the role, we encourage you to apply!

We acknowledge that true diversity and inclusion requires ongoing effort, and we are committed to doing the work required to make our workplace a safe and equitable space for all. Join us in building a community where we can learn from each other, celebrate our differences, and work together.

Personal information that you submit will be used by Demandbase for recruiting and other business purposes. Our Privacy Policy explains how we collect and use personal information.