The role

As the Senior Director/VP of Enterprise Business Applications, you will be a key leader responsible for overseeing the strategy, implementation, and management of all enterprise-level business applications within the organization. You will collaborate with cross-functional teams to ensure the effective utilization of technology solutions that enhance operational efficiency, drive innovation, and support the achievement of business objectives. This is a senior leadership role and reports directly to the CIO.

Key Responsibilities:

Strategic Leadership:

• Develop and execute a comprehensive strategy for the organization's enterprise business applications, aligning with overall business goals and objectives.
• Collaborate with executive leadership to understand business needs and identify opportunities for technology-driven improvements.
• This leader will help define the Application Development Roadmap and Reference Architecture(s) for the entire enterprise

Application Portfolio Management and support:

• Oversee the full lifecycle of enterprise applications, from evaluation and selection to architecture, implementation, maintenance, and retirement.
• Manage a diverse portfolio of applications such as ERP systems (Netsuite), CRM platforms ( Salesforce), HRIS, financial management systems, and more.

Team Leadership:

• Lead and mentor a team of IT professionals, including application architects, project managers, developers, and support staff across the globe
• Foster a culture of innovation, collaboration, and continuous improvement within the team.

Vendor Relationships:

• Build and maintain strong partnerships with technology vendors and service providers to ensure the organization has access to the latest solutions and support.

Project Management:

• Oversee the planning, execution, and delivery of complex projects related to enterprise applications, ensuring they are completed on time, within scope, and within budget.
• Identify and mitigate risks associated with application implementations and upgrades.

Governance and Compliance:

• Ensure that all applications adhere to industry best practices, data security standards, and regulatory requirements.
• Implement proper change management processes to minimize disruptions during system updates.

Business Process Optimization:

• Collaborate with business stakeholders to identify opportunities for process optimization and automation through technology.
• Leverage enterprise applications to streamline workflows and enhance operational efficiency.

Budget Management:

• Develop and manage the department's budget, making strategic decisions regarding resource allocation, technology investments, and cost optimization.

Stakeholder Communication:

• Communicate effectively with executive leadership, business unit heads, and other stakeholders to provide updates, gather feedback, and ensure alignment between technology initiatives and business goals.

Who you are?

Bachelor's or master's degree in Information Technology, Computer Science, Business Administration, or a related field (advanced degree preferred).

• Proven experience (10+ years) in leading and managing enterprise business application teams in a complex SaaS environment.
• Strong understanding of various enterprise applications, such as ERP, CRM(Salesforce), HRIS, and financial systems.
• Solution architecture experience in Salesforce is highly preferred
• Proven experience in streamlining business processes and automations is a must.
• Demonstrated ability to develop a culture that adopts change and challenges historic paradigms
• Solid project management skills with a track record of successfully delivering large-scale technology projects.
• Excellent leadership, communication, and interpersonal skills.
• Strategic thinker with the ability to align technology initiatives with business objectives.
• Experience in vendor management, contract negotiation, and relationship building.
• In-depth knowledge of data security, compliance, and governance best practices.
• Ability to adapt to changing technological landscapes and industry trends.
• Experienced in building, coaching and leading global teams,

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill & Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged.

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations

These days, it’s business as usual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy.

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.