About the team

Dialpad’s Observability Team takes charge of visibility across our entire system by building an observability platform that can be relied upon. Dialpad’s Observability team plays an essential role within Dialpad Engineering. This team collaborates closely with the other engineering teams to constantly improve the reliability and performance of the systems that provide visibility into the various parts of the Dialpad stack.

Your role

As a Software Engineer in Observability, you’ll combine your skills in development, operations, and research to enable each team to gain visibility into their area of responsibility. You’ll be responsible for our metrics and log collection platform. You’ll work closely with other Infrastructure engineers to determine resource usage and requirements. You’ll also help create tooling, libraries, and documentation that enables other engineers to instrument their own projects. In addition, you’ll keep our team aware of trends in the larger observability/monitoring industry.

This position reports to our Engineering Manager, Observability and has the opportunity to be based in our Bangalore, India office.

What you’ll do

• Develop and improve instrumentation for monitoring and logging the health and availability of services
• Develop and maintain the observability stack within Dialpad engineering
• Define best practices and standards around making systems and services measurable and work with various teams to get those best practices applied
• Create tools and libraries for other engineering teams to enable them to build self-monitoring capabilities
• Create and own internal documentation used by the other engineering teams
• Participate in a rotating on-call within the larger Infrastructure Engineering division

Skills you’ll bring

• Background in both Systems and/or Software Engineering
• 3 to 6 yrs of relevant experience
• Experience in designing, automating, maintaining and optimizing observability platforms (logging, metrics, and tracing)
• Experience with configuration management tools such as Ansible, Terraform, etc.
• Experience with Public Cloud environments such as GCP, AWS, etc.
• Familiarity with languages such as Python, Go, Rust, etc.
• Keeps abreast of the industry standards and trends related to telemetry, monitoring, and alerting

Bonus skills you may have

• Previous direct experience with Grafana, Loki, Prometheus
• Experience with Linux
• Experience with Kubernetes (including GKE/EKS) and building containerized applications
• Undergraduate degree in Computer Science or Engineering

Dialpad benefits and perks

Benefits and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.