Build With Us


Corporate Systems Security Specialist



Vancouver, BC, Canada
Posted on Thursday, May 30, 2024

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

The team

If you enjoy tackling complex technological challenges, then our corporate security team under our Business Technology group may be the team for you! We provide creative solutions to help our employees be productive and secure from anywhere. We help deliver industry leading security services to protect internal systems, company, and customer data. This position reports to our Information Security Services Lead.

Your role

We are hiring for a Corporate Systems Security Specialist to join our team. This position will be based out of Canada and is remote-work friendly. Dialpad is looking for an individual that has a passion for information security and has a strong learning mindset. This is a hands-on technical role where you will be working with various applications and technologies. You will work closely with our IT and Security teams on cross-functional projects.

What you’ll do

  • Deploy and manage tools to secure and monitor our corporate systems.
  • Integrate applications into our access management system for single sign-on and user provisioning.
  • Recommend solutions to enhance the security posture of our corporate systems.
  • Respond to security incidents and investigate their root causes.
  • Proactively setup and monitor security framework of corporate systems.
  • Stay up-to-date on the latest security threats and trends.
  • Automate onboarding, offboarding, and business processes using automation platforms/APIs.
  • Participate in an on-call rotation for our security intake process.
  • Build relationships with key stakeholders in IT, Security, Engineering, People Ops, Finance, and Business Operations teams.
  • Actively engage in key initiatives around Identity and Access Management (IAM), Endpoint Security, Change Management, and Service Management.

Skills you’ll bring:

  • 5+ years of technical work experience in an information security or security-focused IT role.
  • Advocate security best practises and principles.
  • Expertise in security technologies including Identity and Access Management (IAM), Endpoint Protection, Email Security, Patch Management, SIEM, etc.
  • Knowledge of SAML SSO, OIDC, and SCIM protocols.
  • Experience with zero-trust access models and have implemented solutions to support zero-trust within modern cloud companies.
  • Experience deploying and administering corporate security and identity management platforms.
  • Experience with macOS and Windows endpoint security and hardening.
  • Okta administration and workflows automation is highly desired.
  • Industry certifications such as a CISSP, SSCP, or Security+
  • Passion for continuous learning and helping others.
  • Ability to dive into technical challenges and get hands-on with technology solutions.
  • Strong communication, technical and analytical skills.

As a bonus,

  • Experience working with REST APIs and no-code platforms.
  • Experience with EDR and ZTNA platforms.
  • Experience with MDM platforms.
  • Previous experience working with SaaS enterprise companies, or communication providers.
  • Knowledge of FIDO2/WebAuthn and passwordless authentication.
  • Post-secondary education in information security, technology or a related field.

Dialpad benefits and perks

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.

For exceptional talent based in British Columbia, Canada the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in British Columbia role postings reflect the base salary only, and do not include bonus, equity, or benefits.

British Columbia, Canada Salary Range
$108,200$133,600 CAD

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.

Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life.

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.