Customer Support Representative, Tier 1
Dialpad
This job is no longer accepting applications
See open jobs at Dialpad.See open jobs similar to "Customer Support Representative, Tier 1" Scale Venture Partners.About Dialpad
Ai that means business
Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit dialpad.com to learn more.
About the team
As a member of the Customer Support team, you have a knack for problem-solving in a fast-paced environment—always ready to dig in, troubleshoot, and solve any technical matter that our customers may face.
About the role
You should have a proven track history of excellent customer support. You will also be required to learn and understand our product and services inside and out, which will require a degree of curiosity and technical understanding.
Lastly, you should be a very hard worker, professional with how you interact with customers and have a deep care and desire to help users.
Skills you’ll bring
- Minimum of 3 years in customer support (additional work experience in a technical field is preferred).
- Respond to customer inquiries on technical issues related to the Dialpad product via phone, chat, and email.
- Resolve and troubleshoot simple or complex issues relating to customers.
- Speaking to customers to quickly get to the root of their problem.
- Provide timely and accurate customer feedback.
- Manage multiple cases and communication channels at one time (Call center, email, chat).
- Proficiency in Windows/Mac OS.
- Attention to detail and good problem-solving skills.
- Good written and verbal communication.
- Handle user inquiries ranging from simple product questions to more complex technical support issues.
- Troubleshoot customer issues, escalate bug reports, and work to drive issue resolution.
- Maintain or exceed our established service levels and productivity standards.
- Work effectively with a variety of internal teams, including Sales, Engineering, and Product Management.
Dialpad benefits and perks
Benefits and wellness
An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!
Professional Development
Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.
Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.
Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.
Diversity, Equity, and Inclusion (DEI) at Dialpad
At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life.
Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.
Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.
This job is no longer accepting applications
See open jobs at Dialpad.See open jobs similar to "Customer Support Representative, Tier 1" Scale Venture Partners.
Scale Venture Partners
950 Tower Lane, Suite 1150