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Installation Partner Manager (Bilingual)



Mexico · Remote
Posted on Tuesday, May 14, 2024

Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves more than 120,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

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About the Role:

As the Installation Partner Manager for Motive's Professional Services Organization, you will use your superior installation expertise to evolve our professional installation and service offering program and network to improve the customer and partner experience and to scale the organization for continued growth.

As an Installation Partner Manager, you will support the Professional Services leadership team in fostering a healthy environment where employees can thrive and collaborate. You will work closely with Onboarding Project Managers who are Motive product experts responsible for the training and implementation of Motive hardware and software, with the highest value on customer success. Professional Installation Service offering is a meaningful part of their onboarding success and adoption of the product during the initial stages of the customer lifecycle and transition to Customer Success. You will work with cross-functional teams to understand business needs and how the Installation Network can help support and expand the growth and continued success of Motive. You will be a subject matter expert in your area of expertise providing technical knowledge to internal teams, customers, and partners while helping to drive innovative solutions to build the future of Motive.

What You'll Do:

  • Be a crucial member of the PS Leadership team, helping guide the development of a world-class Professional Services organization at Motive
  • Lead an organization of partners responsible for supporting the Professional Services Experience post sale
  • Review the existing partner strategy, SOPs, and metrics to ensure our goals are met and measurable
  • Conduct Quarterly Business reviews and on site visits with Installation Partners
  • Successfully partner with cross functional teams in hardware engineering, product, sales, customer success and support to ensure that installations are successful and done in accordance with quality standards and proper expectations can be set and met
  • Review and provide feedback around the effectiveness of programs through metrics, dashboard, and regular analysis of our systems and processes
  • Support and assist in resolving customer escalations, including participating in customer facing discussions, developing a strategic solution, and working collectively with other departments to ensure customer satisfaction
  • Drive Impactful Process Improvements and Business Transformation to support the future of Professional Services and the growing business
  • Build a robust online Installer Resource Center with installation guides for specific hardware products, vehicle types/model, wiring, etc.

What We're Looking For:

  • 5+ years successfully managing & supporting 3rd party partners specializing in Telematics Hardware Installations for Fleet Management
  • 2+ years in process improvement/change management/business transformation
  • Background in Hardware Installation and Vehicle Wiring is required
  • Strong business background including project management, partner management, problem-solving, business planning, and analytical skills
  • Strong understanding of partner management fundamentals
  • Experience in evaluating partner processes and procedures to allow for and drive performance
  • Prior experience managing multiple projects in a corporate setup
  • Excellent interpersonal, communication (both written and verbal), and presentation skills
  • Experience in delivering client-focused solutions based on customer needs
  • Ability to drive key initiatives cross functionally by leveraging both departmental and cross-functional relationships not directly under management
  • Proficiency in English and Spanish is essential for this role, with the ability to fluently converse and write in both languages.
  • Ability to communicate effectively at all organizational levels and in situations requiring instructing, persuading, negotiating, conflict resolution, consulting and advising, as well as flawless written communication
  • Must be located in or around the Mexico City Metropolitan area

Pay Transparency

Your compensation may be based on several factors, including education, work experience, and certifications. For certain roles, total compensation may include restricted stock units. Motive offers benefits including health, pharmacy, optical and dental care benefits, paid time off, sick time off, short term and long term disability coverage and life insurance. Learn more about our benefits by visiting Motive Perks & Benefits.

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Please review our Candidate Privacy Notice here.

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.