Talent Coordinator and Operations
People & HR, Operations
Bengaluru, Karnataka, India
Posted on Friday, November 10, 2023
Observe.AI is the fastest way to boost contact center performance with live conversation intelligence. Built on the most accurate AI engine in the industry, Observe.AI uncovers insights from 100% of customer interactions and maximizes frontline team performance through coaching and end-to-end workflow automation. With Observe.AI, companies can act faster with real-time insights and guidance to improve performance, from more sales to higher retention.
Observe.AI is trusted by hundreds of customers and partners, including Pearson, Accolade, Group 1 Automotive, Southeast Trans, and Public Storage. Our recent $125 million Series C led by Softbank Vision Fund 2 with participation from Zoom Video Communications, Inc., brings our total funding to date to $213M, with investments from Menlo Ventures, Next47, NGP Capital, Emergent Ventures, Scale Ventures, Nexus Ventures, and Y-Combinator. For more information, visit www.observe.ai.
As a Talent Acquisition Analyst, you will be responsible for measuring the success of the Talent Acquisition Function. In this role, you will understand the WHY of Recruitment and optimize our recruitment processes, ensure seamless hiring operations, and measure our Recruitment Key Performance Indicators. In this role, you will Increase the quality of the candidate experience, stakeholder experience, and recruiting experience.
Collaborate with Stakeholders:
Collaborate with hiring managers, Talent Partners, and cross-functional teams to understand their needs, and drive goal-oriented high-impact recruitment initiatives forward.
Manage Technology and Tool Adoption:
Ensure usage and adoption of the ATS and hiring Tech Stack
Build credibility in the data reporting and Improve data integrity (ATS, CRM, reporting)
Optimize Recruitment Process:
Increase the quality of the stakeholder experience, recruiting experience, and candidate experience
Identify error-prone processes within Recruiting, and Scheduling and manage interview workflows
Develop, maintain, and continuously improve our recruitment processes to ensure the highest level of results, efficiency, effectiveness, and compliance.
Understand gaps in the current process, launch new capabilities, and refine our existing operating procedures and goal-oriented high-impact initiatives.
Manage and measure Recruitment Data:
Analyze recruiting data to support our recruiting organization and key stakeholders
Provide regular and ad-hoc reports to key stakeholders.
What have you done
- Have 2 - 4 years of work experience minimum of 2 years in recruiting operations or business operations, consulting, or a program management role
- Proven experience in Recruiting Coordination as a Recruiting Operations professional or similar role, preferably within a fast-paced and high-growth organization
- Have experience in data analysis ( gather, interpret, and present insights) Have proficiency in ATS software and data analytics tools
- Ability to coordinate and prioritize multiple tasks in a dynamic environment
- Experience designing and building efficient processes that scale across a large organization
- Have basic SQL Proficiency, but can be substituted for creativity with formulas, macros, and google scripts
Compensation, Benefits and Perks
Excellent medical insurance options and free online doctor consultations
Yearly privilege and sick leaves as per Karnataka S&E Act
Generous holidays (National and Festive) recognition and parental leave policies
Learning & Development fund to support your continuous learning journey and professional development
Fun events to build culture across the organization
Flexible benefit plans for tax exemptions (i.e. Meal card, PF, etc.)
Our Commitment to Inclusion and Belonging
Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.
We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.