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Renewals Specialist



Sales & Business Development
Vancouver, BC, Canada
Posted on Saturday, November 4, 2023
We are excited to announce our expansion to Vancouver, Canada. This is a rare opportunity for talented professionals to get in on the ground floor and play an instrumental role in shaping the future of our company. If you are driven by excellence, inspired by new challenges, and ready to be a part of a global success story, we invite you to be a key player in our exciting venture in Vancouver!

About Pantheon
Pantheon is the WebOps platform for websites that deliver extraordinary results. We believe in putting the magic of the internet in everyone’s hands. That’s why we’re so passionate about helping developers, IT and marketing develop, test, and release website changes faster and more reliably so they can build and maintain websites that create value for their organizations. Our cloud native software makes it easy to securely manage a single website or thousands of websites across multiple teams in one platform.
Pantheon’s core company values are Trust, Teamwork, Passion, and Customers First. At Pantheon, we work hard and strive to make a difference. We value unique voices, constructive feedback, and cross-functional collaboration so that we can win together and bring the best solutions to our customers. We're enthusiastic participants in several open-source communities and have real relationships with many of our most active customers. If all of this sounds interesting to you, read on!

The Role
As a Renewals Specialist, you will be a key member of our Customer Success organization responsible for planning and driving the renewals lifecycle, the life blood of our company, while driving high customer satisfaction, leading retention, and driving upsell.

  • Own, drive, and lead the renewals process in collaboration with the account team to preserve and improve customer contracts and relationships
  • Work closely with the Customer Success, Finance, and Deal Desk teams to ensure all contracts and corresponding account data are accurate and up to date
  • Proactively lead a portfolio of client renewals
  • Actively engage with key decision-makers to identify customer requirements and uncover roadblocks to ensure timely commitments
  • Maintain and report an accurate rolling 120-day forecast of renewals in your territory
  • Discover and identify upsell/cross-sell opportunities upon contract renewal to enhance customer growth
  • Develop playbooks for renewal engagement improving revenue retention
  • Uncover trends, propose improvements, and build processes that improve the renewal workflow
  • Assist Finance with dunning and collections
What You Bring to the Table
  • 2+ years of Renewal Specialist / Account Management or commensurate experience negotiating contracts
  • Solid understanding of Enterprise SaaS software, PaaS or web experience a plus
  • Thorough understanding of an Enterprise organization's structure and procurement processes.
  • Excellent Communicator. Strong written and verbal communication skills.
  • Proven track record of achieving personal and team goals
  • History of growing in a rapidly-changing environment
Bonus points for
  • Fluent in Business Spanish
  • Familiarity with partner / reseller contracts
  • Experience selling into State, Local, or Universities
What We Offer
We have all the usual perks and benefits but what we can really offer you is a fantastic work environment powered by an amazing team.
  • Industry competitive compensation and equity plan
  • Paid Time Off (PTO), Paid Sick Leave (PSL) and 11 Paid Company Holidays
  • Full medical coverage (Extended health care, dental, vision)
  • Top-of-line equipment
  • Monthly allowance for wellness, reading and access to LinkedIn Learning for continued development
  • Events and activities both team-based and company wide that inspire, educate and cultivate
Pantheon is an equal opportunity/affirmative action employer and we welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other classification protected by law. Pantheon complies with federal and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you need a reasonable accommodation due to a disability for any part of the interview process, please contact . Pursuant to local and federal regulations, Pantheon will consider qualified applicants with arrest and conviction records for employment.
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