Our mission at Oura is to empower every person to own their inner potential. Our award-winning products help our global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. We've helped over one million people understand and improve their health by providing daily insights and practical steps to inspire healthy lifestyles.

Empowering the world starts with living our values and empowering our team. As a quickly growing company focused on helping people live healthier and happier lives, we ensure that our team members have what they need to do their best work — both in and out of the office.

As our Senior Logistics Manager for ROW Retail, you'll lead logistics teams across EMEA and APAC. You'll manage international operations, drive process improvements, and work closely with our retail team and project management office to ensure timely and successful product launches. You'll also focus on building and maintaining strong relationships with our retailers as we expand globally. This role requires a strategic leader to handle key projects, support new product launches, and manage budget planning and reviews.

What you will do:

• Strategic Retail Onboarding: Develop and implement a strategic plan to ensure timely and successful onboarding of new retailers, with the correct levels of inventory to support their initial order quantities while maintaining balanced stock levels for existing retailers.
• Operations Management: Oversee operations in EMEA & APAC, ensuring that all activities meet or exceed strict KPIs related to inventory levels, delivery timelines, and customer satisfaction.
• Inventory & Demand Coordination: Collaborate with the demand planning team to ensure inventory levels are sufficient for new retailer launches and maintain a balanced inventory for existing retailers. Work with cross-functional teams to forecast demand and optimize stock levels across all channels.
• New Product Launches: Support new product introductions (NPI) by coordinating with cross-functional teams to ensure smooth allocation and distribution of products across all regions.
• Operational Project Management: Lead and manage key operational projects, including process improvements, returns, inventory velocity, and more, to support the strategic objectives.
• Budgeting & Financial Management: Develop and oversee the annual budget for EMEA operations, conducting monthly reviews against actuals to ensure financial targets are met.
• Retail Fulfillment & Returns Management: Oversee fulfillment and return processes specifically for retail partners, ensuring timely and accurate order delivery and handling of returns. Work to maintain high levels of service delivery and customer satisfaction for all retail accounts.
• Inbound Management: Track and manage inbound shipments from factories to ensure timely delivery and alignment with strategic inventory plans.