Our mission at Oura is to empower every person to own their inner potential. Our award-winning products help our global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. We've helped over 2.5 million people understand and improve their health by providing daily insights and practical steps to inspire healthy lifestyles.

Empowering the world starts with living our values and empowering our team. As a quickly growing company focused on helping people live healthier and happier lives, we ensure that our team members have what they need to do their best work — both in and out of the office.

We have offices in San Francisco and San Diego for those who prefer hybrid or office settings. Oura employees in other major cities (like Boston and New York) occasionally gather informally at local co-working locations.

We are seeking a passionate and experienced Director of Quality to join our team and ensure the highest standards of quality across our supplier, manufacturing, and field operations.

Position Overview:

The Director of Quality will be responsible for overseeing and enhancing the quality management systems across our supply chain, manufacturing processes, and field operations. This role requires a strategic leader who can implement best practices, drive continuous improvement, and ensure compliance with industry standards. You will work closely with cross-functional teams to ensure that our products meet or exceed customer expectations.

What you will do:

• Supplier Quality Management:
• Develop and implement supplier quality assurance programs
• Evaluate and qualify suppliers to ensure they meet Oura Ring’s quality standards
• Conduct regular audits and assessments of supplier processes and products
• Collaborate with suppliers to drive quality improvements and resolve issues
• Manufacturing Quality Assurance:
• Oversee the quality control processes in manufacturing, across all stages of manufacturing, from incoming materials to finished products, to ensure compliance with specifications
• Collaborate with production and engineering to integrate quality checkpoints and lead process improvement initiatives aimed at defect reduction and cost savings
• Implement and maintain robust quality management systems (QMS) that comply with regulatory requirements
• Train and mentor manufacturing staff on quality standards and best practices
• Field Quality Management:
• Monitor product performance in the field, collecting and analyzing data to identify trends and areas for improvement
• Collaborate with customer support and product teams to address field quality issues and enhance customer satisfaction
• Develop and implement corrective and preventive actions based on field feedback
• Create and present reports on quality metrics and trends to senior management
• Cross-Functional Collaboration:
• Work closely with Engineering, program management, customer support and product management to ensure quality is integrated throughout the product lifecycle
• Foster a culture of quality across the organization through training, communication, and engagement
• Drive a proactive approach to risk management and quality assurance

This is a hybrid role located in our San Francisco U.S. Headquarters.