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AI Solutions Specialist

WalkMe

WalkMe

Software Engineering, Customer Service, Data Science
New York, NY, USA
Posted on Tuesday, June 11, 2024
WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize the promise of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their digital assets to empower digital transformation. WalkMe next gen - WalkMe X - is taking the digital experience to a new level - powered by AI, for AI.
As an AI Solutions Specialist at WalkMe, you will work with our strategic clients across our global sales teams to align the customers' AI business vision, strategy and architecture to AI specific solutions in the WalkMe X portfolio. You will work with clients to understand and solve their business problems with WalkMe and guide the AI technology evaluation part of the sales process. You will demonstrate expert knowledge of the AI market, industry trends, solutions and architectures and support enablement across the sales organization. You willact as the conduit between sales, product, Engineering and delivery to architect solutions that incorporate WalkMe’s AI capabilities (WalkMe X). Lastly, you will report to the SVP of Global Presales.

What You'll Need to Succeed

  • Experience working with generative and contextual AI including but not limited to various LLMs, AI architectures, deployment models, prompt development and security.
  • Minimum of 8 years of experience in SaaS sales working with enterprise customers in one of the following roles: technical pre-sales, sales engineer, functional / technical consultant or architect.
  • Examine, interpret, and articulate complex technical information to audiences of varying technical levels.
  • Experience building and presenting demo environments for customers at all levels - engineers to C level executives.
  • A deep understanding of AI enterprise technologies and business context.
  • Aggregate feedback from customer meetings and be able to convey that to product management and Engineering.

What You'll Own

  • Support the WalkMe X Account Executives by taking a consultative role in the customers' evaluation processes, including answering all technical questions, troubleshooting development/configuration issues, and managing escalation to Support and Engineering.
  • Develop strong technical relationships within the various customer teams, acting as a trusted advisor.
  • Communicating the value of WalkMe X through many mediums, including phone, presentation, and live/online product demonstrations.
  • Manage technical POC's both onsite and offsite.
  • Collaborate on and present custom product demonstrations to support the sales cycle.
  • Speak at field events to both the technical and non-technical AI topics.
  • Work as an extension of marketing by promoting product knowledge by writing blogs, participating in demo-inspired webinars when needed.

What Sets Us Apart

  • At WalkMe, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more. We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each Team Member brings to the workplace.
  • We seek to hire and develop the best talent, bringing a range of perspectives, experiences and background to the DAP category. This helps us better meet the diverse needs of our global communities and clients with creativity, insight, and market innovation. We welcome and encourage applicants from across different genders, gender identity and expression, sexual orientation, race, age, national origin, citizen status, religion, body size, socioeconomic status, ability, neuro(a)typicality, physical appearance, veteran status or any other characteristic.
  • Flexible Work Arrangements: We offer remote/hybrid and flexible hours to help manage work commitments and personal life effectively.
  • Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.
  • Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.
  • Comprehensive Health Care Coverage for our Employees and Families, 401(k) program with company matching (up to $5,000), and a vacation policy to encourage a healthy work-life balance.
  • WalkMe is recognized as a Star Performer in DAP for the 2nd year in a row!
  • WalkMe helps international companies such as: IBM, LinkedIn, Walgreens, Microsoft, Adobe, Hershey's, Quest Diagnostics and more!
Our job titles may span more than one career level. The starting base pay for this role is between $150,000-185,000. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, benefits, and RSUs as part of our competitive total rewards package.
TO ALL RECRUITMENT AGENCIES:
WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.