Engineers in this role are responsible for developing processes and applications to deploy, scale, monitor and maintain well architected cloud infrastructure solutions as we establish a significant presence within the SaaS business market. The ideal candidate has a strong desire for excellence, with confidence in their expertise while developing and maintaining in-depth knowledge of product deployment technology and assist product teams to host their products in the HelpSystems managed cloud environment.

WHAT YOU'LL DO

• Design and implement assigned User Stories.
• Diagnose and fix product defects within a project or while supporting customers.
• Basic knowledge for assigned HelpSystems product(s) or working toward obtaining basic knowledge of assigned product(s).
• Ability and self-discipline to use self-training tools (e.g., LinkedIn Learning).
• Be able to start writing less complex technical specifications based on conceptual design and stated business requirements.
• Perform testing of features and defect fixes performed by other developers.
• Follow and help refine our development best practices and standards.
• Help identify, prioritize, and execute tasks to meet project deadlines.
• Comply with standards, version controls, and product release procedures.
• Work with technical writers to ensure product documentation on new features and changes are properly documented.
• Work under minimal supervision on various projects.
• Some latitude for independent judgement.
• Assist or mentor other less experienced team members.
• Actively participate in Agile ceremonies.
• Other duties as assigned.

QUALIFICATIONS

• A minimum of 3 years of experience is required
• Manages code using source code control and experienced with branching, tagging, and merging techniques
• Experienced with implementation alternatives based on a variety of criteria including time-to-market, cost, maintainability, scalability, security, reusability, etc., as appropriate
• Experienced with design patterns. Identifies anti-patterns and works to have them appropriately refactored
• Experienced with core web development languages (HTML, CSS, JavaScript, etc.)
• Familiar with relevant front-end frameworks (e.g. Symfony, React-Redux, Angular, Bootstrap)
• Skilled with relevant programming languages (Go, Java, C++, C#, Python, PHP, Ruby, Perl, etc.)
• Skilled with relational databases and performing DDL and DML functions via SQL
• Skilled with database design, query analysis and optimization, and performance tuning
• Skilled with NoSQL databases and in-memory caches
• Experienced with open-source libraries and acceptable licenses
• Experience debugging logical, syntactical, and run-time issues occurring during development
• Proficient in troubleshooting run-time application issues in an environment with limited access (logs, monitoring, etc.)
• Proficient with implementation of appropriate application logging for security and auditing
• Proficiently identifies and remediates application code, frameworks, language, and/or operating system vulnerabilities
• Experienced with web service APIs and synchronous/asynchronous programming models. (SOAP, REST, JSON, XML, XSD/DTD, WSDL, etc.)
• Skilled with Continuous Integration and Continuous Deployment (CI/CD) pipelines
• Identifies and resolves performance issues both pre and post implementation of a change
• Identifies and resolves data integrity issues both pre and post implementation of a change
• Skilled with relevant operating systems (Linux/UNIX, Windows, Mac, etc.)
• Skilled with advanced pattern matching and rules processing (RegEx, Yara, BPMN, etc.)
• Expertly works within the company's data center architecture and hosting provider's services (AWS, SoftLayer, OVH, etc.)
• Skilled with virtualized environments, containerization, and auto-scaling (Vagrant, Docker, Kubernetes, CloudFormation)
• Thorough understanding of TCP/IP networking and application protocols (DNS, FTP, HTTP, LDAP, SMTP, etc.)
• Familiar with configuration management tooling (Chef, Puppet, Ansible, Salt, etc.)