The Senior Professional Services Consultant is responsible for deploying software solutions within our customer base in the field. This position is a customer facing consulting role that requires exceptional collaborative skills and the ability to build strong partnerships with various cross-functional groups throughout our customer base and within the business. This role requires the ability to travel extensively and work directly with customers on a regular basis. Occasionally, this position will require delivery of formal training to customers and partners on projects.

WHAT YOU'LL DO

• Technical mastery of at least one product with associated product applications OR one highly specialized field skill such as; integration with 3rd party products using API’s, NERC CIP solution delivery, or Information Systems Security
• Ability to troubleshoot technical issues to resolve customer problems
• Develop custom scripts, utilities, or integrations to fulfill customer needs
• Document project status for internal team and client including, but not limited to, project scheduling, project tracking and status/completion reporting, escalation
• Collect infrastructure technical requirements, create implementation and production deployment procedures for Fortra products to interoperate and work within customer’s environment
• Deliver services and support both onsite and remote
• SME in one or more 3rd party technologies
• Authority to act within defined policies inside area of expertise/knowledge as directed
• Often delivers product training
• Support Services revenue objectives by maintaining 75% billable utilization
• Other duties as assigned

QUALIFICATIONS

• 4-6 years of experience
• High level independence
• Excellent communication skills with both technical and non-technical audiences
• Actively seeks constructive feedback on own performance
• Executes tasks in a timely manner with minimal revisions needed
• Proactive, able to prioritize and solution oriented
  
  

  Required Skills:

  • Experience with multiple Information Systems (Windows, UNIX/Linux, databases and Network Devices) in an enterprise environment
  • Ability to translate customer needs into technical solutions and recommendations
  • Skill in working independently and following through on assignments with minimal direction
  • Superb troubleshooting skills with persistence in problem-solving
  • Willingness and ability to travel within EMEA

  Desirable (but not critical) Skills

  • Ability to write scripts using one or more languages/environments (Python, Bash, PowerShell)
  • 5 or more years of field consulting experience providing technical products and/or services
  • Experience with ITSM tools (i.e., ServiceNow, Remedy, Atrium, CA Service Desk)
  • Experience and understanding of regular expressions
  • SANS, White/Black Hat, or other security training (ITIL, GIAC, CISSP, CCNA, or other computer related Information Technology/Security certification)
  • Experience using web service APIs desirable (Apache Axis, SOAP, REST, etc.)