The Sr Security Engineer will be responsible for the health and performance of Alert Logic appliances deployed to customer environments. The Sr Security Engineer serves as the Subject Matter Expert (SME) for all SOC related appliance maintenance, upgrades, and acts as the technical bridge between the SOC and Development teams. The Sr Security Engineer will be expected to demonstrate their understanding of Alert Logic Products and Services by providing timely resolution of appliance outages and maintaining a minimum software version on appliances. Armed with a good understanding of networking and Linux command line, the Security Engineer’s daily duties include responding to sensor alarms, customer tickets, or SOC analyst escalated tickets, deploying new versions of appliance software, coordinating with customers to schedule maintenance windows, and own the health of Alert Logic WAF appliances.

WHAT YOU'LL DO

• To serve as a Matter Experts (SME) for the Security Operations Center and other technical teams in the areas of network security and the Alert Logic security appliances.
• To work closely with our customers and internal teams to troubleshoot and remediate technical and security issues.
• To provide escalation point for issues related to appliance function, configuration, or updates.
• To develop and improve knowledge base articles (KBAs), and other operational documentation for the benefit of our customers and internal teams.
• Monitor virtual and physical appliances for health and performance issues. Serve as an escalation point for more advanced health and performance issues.
• Work with Security Operations Center colleagues and other technical teams to ensure that customer queries are addressed promptly and according to Standard Operating Procedures, Customer Management Processes, and always with the intent to provide World Class Customer Service
• Contribute to the continuous development of the team through documentation, direct training, and external training recommendations.
• Influence the prioritization of other teams’ tasks to ensure prompt resolution of customer affecting issues such as bugs, defects, and feature requests.
• Work with SOC Leadership to ensure that team members are appropriately coached and mentored.
• Maintaining the performance, security, and software currency of our fleet.
• Maintain familiarity with our ever growing and improving catalog of products and services.
• Be a mentor to less senor members of the team
• Produce customer-facing reports and guidance documentation

QUALIFICATIONS

• Demonstrate the ability to troubleshoot and diagnose commonplace production application, system, and network issues to provide rapid remediation within a collaborative environment.
• Strong belief in ownership, from identification, through resolution and validation of operational issues.
• A team player willing to take on any task and share knowledge.
• A detail-oriented working style and a desire for continuous improvement.
• Great communication skills, including the ability to relay technical information at any level.
• Excellent customer service skills
• Technical expertise in Linux system administration, networking administration, and network security configurations and controls
• Must be able to use commands in RHEL, CentOS, Debian
• Advanced working knowledge of command line tools to show processes, system configuration, log files, and statistics
• Ability to troubleshoot connectivity through network commands
• Solid understanding of subnets
• Advanced knowledge of routing protocols and network frames
• Demonstrate in-depth understanding of the OSI model
• Understanding of HTTP, JSON and REST APIs, regex
• Intermediate Linux, Network, and/or Cloud Architecture Certification (examples: LPIC2, Cisco CCNA/P, AWS SysOps Admin – Associate)
• Any level security certifications a plus
• 5+ years’ experience as an it/network engineer or cloud/datacenter engineer
• Intermediate to advance Linux command line experience REQUIRED

ID:3087

Work Schedule: Fortra offers a remote and flexible work environment. To ensure we uphold our core value of being helpful, this position requires availability during regular business hours within the local time zone of the job posting. To learn more about this specific role's schedule or shift requirements, please inquire with your recruiter directly at the time of contact.