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Air Freight Billing Expert



Carlsbad, CA, USA
Posted on Thursday, March 21, 2024

Company Introduction:

Airspace is a tech-enabled freight forwarder that’s redefining how the world’s most critical packages are delivered. Headquartered in Carlsbad, California, Airspace has employees who are based around the world. Our European headquarters is in Amsterdam, The Netherlands.

As a recognized leader in AI and machine learning, our team leverages data and patented technology to coordinate logistics across a global network of drivers and airlines. Our goal is to deliver those packages that are truly mission-critical in a way that is faster, more transparent, more secure, and more accountable than ever before. The items we deliver range from organs for transplant, to parts for critical machinery including grounded aircraft and highly sensitive components such as semiconductors.

Airspace has been rated one of America’s best Startup Employers, listed as one of CNBC’s Disruptor 50 companies, and featured as an Innovation and Disruption leader by CBS News. Airspace has the support of leading investors such as Telstra Ventures, HarbourVest Partners, Defy Partners, DBL Partners, and Scale Ventures. To date the company has raised more than $140m.

The company is growing rapidly and serving more places around the world than ever before. We are looking for passionate, motivated individuals who want to make an IMPACT every day to help us execute on our mission of reshaping the world of time-critical logistics.

Who is Airspace and What do we do?

Airspace is a tech-enabled freight forwarder that’s redefining how the world’s most critical packages are delivered. Headquartered in Carlsbad, California, Airspace has employees across the globe, with offices in Amsterdam, Stockholm, Penang, and more

Airspace is focused on transporting ultra-critical shipments ranging from sensitive components and replacement parts for high-tech manufacturers and suppliers to medications, treatments, and even life-saving organs for healthcare shippers. Our mission is to eliminate the risks of complex & critical shipping by giving shippers control over their supply chains. We accomplish this through patent-protected AI technology, a globally integrated network, and our world-class team!\

Airspace is growing rapidly and building out our team across the globe. The company has been recognized as one of America’s best Startup Employers, listed as one of CNBC’s Disruptor 50 companies, and featured as an Innovation and Disruption leader by CBS News. Airspace is backed by world-class investors, raising over $100m to date, and has maintained a track record of growth and success since our founding in 2016. Airspace is trusted by hundreds of the world's largest shippers across sectors and offers expedited logistics services globally, operating in over 60 countries primarily in North America, Europe, and East Asia.

At Airspace, we live and breathe our core values: One Team, Impact, Passion, Transparency, and Innovation! By applying these to our daily tasks and interactions, we have created a company culture that is unrivaled in our industry and are constantly looking for passionate, motivated individuals who want to make an IMPACT every day!

Join Our Team:

At Airspace, the Finance team, which includes the billing function, is a pivotal force in driving cross-functional collaboration and ensuring the integrity of business operations! We’re looking for a skilled Billing Expert with experience in the industry. This person will report into our Operational Accounting Manager and will lead our efforts to take on new, exciting, and complex customer billing projects and will advise the VP of Accounting and the CFO on strategies and practices to ensure that billing is accurate and customers are satisfied with their invoicing experience as we scale rapidly. This opportunity offers a broad scope of work ranging from ensuring smooth daily operations to spearheading cross-departmental initiatives to improve the overall billing experience!

Your Role & Responsibilities:

  • Voice of the Customer: Become a true partner with the customer, understanding their operational needs and the implications those needs will have on the billing process. Join meetings with high-value prospective and current customers and those that may require unique billing structures to develop a rich understanding of the customers' processes
  • Strategic Liaison: Leverage this partnership to act as a key connector between the Airspace Billing team and the Customer, applying your interpersonal & analytical skills as well as your industry understanding to develop trust, and to ensure the billing process is executed smoothly and in accordance with both customer expectations and Airspace’s capabilities.
  • Topical Expert: Develop and augment Airspace's understanding of billing processes and standards in cross-border Air Freight, especially in industries like manufacturing, high-tech, automotive, and aerospace & defense. Strong candidates will bring a clear understanding of market terminology, best practices, structures, etc., and will help upskill the broader organization
  • Solutions Builder: Based on the customers’ requirements and our system capabilities, build & maintain innovative tooling to accurately and comprehensively account for billing nuances
  • Manage cross-functional projects: Much of the building and maintenance of these tools will require substantial cross-functional work with Operations, Account Management, Product, and more; strong candidates will develop project plans, establish clear goals & target outcomes, and work to ensure smooth collaboration across internal teams

What We Look For:

  • Experience: At least 2 years in billing-related positions in a client-facing role (or a role with significant direct client exposure) working in logistics (specifically in air freight)
  • Proactive and Detail-Oriented: A self-motivated individual with a keen eye for detail and will display a track record of strong planning and process management
  • Communication: Excellent verbal, written, and interpersonal communication skills; comfortable working with senior business partners on a daily basis
  • Analytical capabilities: Experience with Microsoft Office / Google Suite and comfort using data to complete analyses, drive recommendations, and provide executive-level reporting; experience with Looker and SQL preferred
  • Technical capabilities: Experience with Netsuite preferred
  • Project Management / Leadership: While the role does not currently have a management element, strong applicants will have experience working in teams & demonstrating leadership, teamwork, and project management to ensure cross-functional projects are executed seamlessly
  • Continuous Learner: Eager to learn new technologies, methods, and approaches to problem-solving. Demonstrated experience quickly picking up and mastering new tools.

Compensation & Benefits:

  • Strong compensation & benefits package: Competitive salary with opportunities for promotions, bonus, and more. Benefits include high-quality health, vision, and dental care plan options, unlimited PTO, 401K plan with employer match, and generous perks
  • Growth Opportunities: The sky's the limit, we will invest in you like you invest in our company and we maintain a strong track record of rapid promotion of high achievers
  • Opportunity to work and develop for a cutting-edge global leader: Airspace is reshaping the face of an industry that is increasingly in the spotlight. You will get the chance to be a member of an impactful, rapidly growing organization, and work with leaders, partners, and blue-chip customers across the globe
  • Freedom & flexibility: The role is hybrid with flexible requirements regarding office attendance (however, it does need to be based in southern California) and encourages creativity, responsibility, and self-development in scoping & executing the key responsibilities
  • Excellent culture with fantastic colleagues & open-door culture: A global team of highly skilled and motivated team members is there to make your day. Our management team will work to ensure your voice is heard and that we are all working to reach the same goals!


  • Southern California preferred with hybrid work opportunities

Salary Range:

  • $75K- $85K

Why Choose Airspace?

Join us at Airspace and be part of a team that not only pioneers in logistics with cutting-edge analysis but also treasures the power of collaboration. In our dynamic environment, your work goes beyond data and numbers; it directly impacts the fast-paced world of time-critical logistics. Here, every analysis you perform and every insight you provide helps shape innovative solutions that revolutionize the industry.

We pride ourselves on a culture that is grounded in teamwork and mutual support. As a valued member of our team, you will collaborate closely with diverse groups, sharing ideas and combining expertise to achieve common goals. This collaborative spirit ensures that your work is not just a solitary pursuit but a shared journey toward making a tangible difference in a vital industry.

At Airspace, you're embarking on a career that offers both personal growth and the satisfaction of contributing to a greater mission. Airspace is a community driven by the desire to make a real impact in the world of logistics. Join us and turn your skills into solutions that matter.

Learn more at and see us featured recently in Fast Company, Yahoo, CNBC, CBS,


Airspace is proud to be an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Core Values:

  • We are One Team. We believe we all accomplish more when we are working together.
  • We make an Impact. We are determined to have a positive influence on our environment, our customers, our industry, and our world.
  • We are Passionate. We care deeply about our mission and are not afraid to raise the bar.
  • We are Transparent. We pride ourselves on having open, honest, and sincere communication with our team and customers.
  • We are Innovative. We never settle and are always striving to improve our product, service, and ourselves.

About Airspace:

From life-saving organs to essential machinery components, Airspace is trusted by the world’s largest companies and most critical healthcare organizations to move their most time-sensitive shipments on time, every time. Our proprietary AI-powered platform is the most advanced of its kind- awarded and protected by multiple patents, it provides speed, reliability, and transparency unrivaled in time-critical logistics. We are thinkers, builders, and doers; from building and deploying AI in the world to assembling a world-class operations team, Airspace is on a hypergrowth trajectory while remaining hyper-focused on the needs of our customers and team members.

With offices in the United States in Carlsbad, CA, Dallas, TX, and in Europe in Amsterdam, Frankfurt, Stockholm, and London, we are rapidly scaling into new markets and industries while continuing to innovate and maximize value for our customers. Backed by leading investors including Telstra, HarbourVest, Prologis, Qualcomm, Defy, and others, Airspace has raised $140M to date.

Join our team of 300+ technologists, futurists, and industry veterans as we work as One Team to revolutionize time-critical logistics.

Airspace is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Additionally, Airspace participates in the E-Verify program for all locations.

For this role the acquisition of recruitment agencies is not appreciated, thank you for your understanding.