Do the best work of your career, helping businesses change the way they manage finances.

BILL is a leader in financial automation software for small and midsize businesses (SMBs). As a champion of SMBs, we are dedicated to automating the future of finance so businesses can thrive. Hundreds of thousands of businesses trust BILL solutions to manage financial workflows, including payables, receivables, and spend and expense management. With BILL, businesses are connected to a network of millions of members, so they can pay or get paid faster. Through our automated solutions, we help SMBs simplify and control their finances, so they can confidently manage their businesses, and succeed on their terms.

BILL is a trusted partner of leading U.S. financial institutions, accounting firms, and accounting software providers. We have operations in San Jose, CA, Draper, UT, Houston, TX and Sydney, AUS and are continuing to expand into other geographic locations. If you’re looking for a place that helps you do the best work of your career, look no further than BILL.

This position is based in Houston, TX.

Make your impact within a rapidly growing Fintech Company

The Virtual Card Liaison for the Virtual Card Product will be responsible for maintaining and strengthening positive relationships with our customers and vendors ensuring customer/vendor satisfaction, and reducing vendor churn. Have the ability to analyze and make data-driven decisions to improve retention rates. The role will have a deep understanding of customer/vendor needs, excellent communication and interpersonal skills, and an ability to manage multiple tasks simultaneously. This role requires a high level of creativity, attention to detail, and a passion for delivering exceptional customer/vendor service.

• Ensuring customer satisfaction, maintaining positive relationships with clients, and reducing customer churn by maintaining a Customer Effort Scores of 3.8 or higher within 3 months
• Manage and resolve customer and vendor complaints and issues within a 4 hour SLA
• Maintains a Customer Resolution score of 90% or higher
• Analyze customer/vendor behavior data to identify trends and opportunities for retention
• Manage customer/vendor communication channels, including email, phone, and SalesForce
• Identify opportunities for upselling and cross-selling to existing customers/vendors
• Work closely with cross-functional teams to ensure customer satisfaction, including the customer support, product, and marketing teams

We’d love to chat if you have:

• 1-2 years of experience in customer/vendor interactions and retention or a similar role
• Proven track record of success in customer and vendor retention and reducing churn in a similar role
• Excellent communication, negotiation, and problem-solving skills
• Strong analytical skills with the ability to analyze customer data and make data-driven decisions
• Knowledge of customer retention strategies and tactics
• Strong organizational skills and the ability to manage multiple tasks simultaneously
• Proficiency in Microsoft Office Suite, Google Suite and customer relationship management (CRM) software
• Experience with vendor management and relationship building
• Experience working with virtual card products is a plus
• Ability to work independently and as part of a team

Let’s talk about benefits

• 100% paid health, dental, and vision plans (choose HMO, PPO, or HDHP)
• HSA & FSA accounts
• Life Insurance, Long & Short-term disability coverage
• Employee Assistance Program (EAP)
• 11+ Observed holidays and wellness days and flexible time off
• Employee Stock Purchase Program with employee discounts
• Wellness & Fitness initiatives
• Employee recognition and referral programs
• And much more