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Staff CXO Business Systems Analyst



San Jose, CA, USA
Posted on Friday, August 18, 2023

Building incomparably simple financial operations solutions supporting the heartbeat of our communities and nearly half of the U.S. GDP --- small and mid sized businesses.

BILL is a leader in financial automation software for small and midsize businesses (SMBs). As a champion of SMBs, we are dedicated to automating the future of finance so businesses can thrive. Hundreds of thousands of businesses trust BILL solutions to manage financial workflows, including payables, receivables, and spend and expense management. With BILL, businesses are connected to a network of millions of members, so they can pay or get paid faster. Through our automated solutions, we help SMBs simplify and control their finances, so they can confidently manage their businesses, and succeed on their terms.

BILL is a trusted partner of leading U.S. financial institutions, accounting firms, and accounting software providers. We have operations in San Jose, CA, Draper, UT, Houston, TX and Sydney, AUS and are continuing to expand into other geographic locations. If you’re looking for a place that helps you do the best work of your career, look no further than BILL.

This position is based in San Jose. We support a hybrid work environment with on-site and remote work days.

Make your impact within a rapidly growing Fintech Company

We are looking for a talented senior Customer Experience Business Systems Analyst to join our growing internal CXO Systems team. Your primary responsibility will be to lead technical projects from ideation to closure across our Customer Experience tech stack, specializing on Salesforce Service Cloud. You will also help maintain Experience Cloud and other critical systems in this space. The candidate should be a self-starter, eager to build relationships and deliver value to our stakeholders across Customer Success, Customer Experience Operations, Digital Support Experience, and Risk Ops. This role provides the right candidate the opportunity to thrive and truly leave a mark in an entrepreneurial setting!

We’d love to chat if you have:

  • 8+ years of experience delivering technical projects across Customer Success Stack
    • Must have: Service Cloud experience
    • Nice to have: Experience Cloud, Sales Cloud, Zendesk, Chatbot platforms and other Customer Success and Support tools
  • Proven project management experience Including:
    • Leading and driving complex transformation projects, portfolios, and roadmaps
    • Documenting functional and non-functional requirements, and design / development of technical solutions that meet the business needs
    • Working with stakeholders to define and document business processes and systems
    • Developing and maintaining project plans and associated communications
    • Performing Proof-of-Concepts when needed
    • Leading test preparation and execution
    • Testing technical build to ensure functionality of solutions that meet the business needs
    • Providing post Go Live support
  • A deep understanding of Customer Experience business functions and strategy, processes, cross-functional hand offs and intersections with Customer Experience and Support systems
  • Experience providing general system support to business partners
  • Experience with Agile and SDLC methodologies
  • Excellent teamwork, communication and ability to gain alignment across cross-functional boundaries
  • Ability to challenge the norm and maturity to advocate for changes for the greater benefit of the business
  • BS/MS in Business, Computer Science or a related field

Nice to have:

  • Service Cloud Administration experience
  • Admin experience across other platforms (e.g. Sales Cloud, Experience Cloud, Zendesk, Einstein, Five9, and other cloud-based Customer Experience solutions)

Let’s talk about benefits

  • 100% paid health, dental, and vision plans (choose HMO, PPO, or HDHP)
  • HSA & FSA accounts
  • Life Insurance, Long & Short-term disability coverage
  • Employee Assistance Program (EAP)
  • 11+ Observed holidays and wellness days and flexible time off
  • Employee Stock Purchase Program with employee discounts
  • Wellness & Fitness initiatives
  • Employee recognition and referral programs
  • And much more

This role is based in California.

The estimated base salary range for this role is noted below for our office location in San Jose, CA. Additionally, this role is eligible to participate in BILL’s bonus and equity plan. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits.

San Jose pay range
$131,000$164,300 USD

For positions that are in office we support a hybrid work environment with on-site and remote work days. Check out our LinkedIn Life Page for each location and Discover BILL.

We live our culture and values every day

At BILL, we’re different by design—it's our culture. Our CEO is a trusted entrepreneur who lives our cultural values: Humble, Authentic, Passionate, Accountable, and Fun. People here love being their authentic selves, contributing unique experiences, sharing ideas, perspectives, and intellectual curiosity. We celebrate our diversity as the heart and soul of how we work, grow, and succeed together. Inspiring people with meaningful career experiences they love really does make the dream work and our successes just keep getting better. There’s no limit to what we can build and where we can go from here. We’d love you to join us.

BILL is proudly an Equal Opportunity Employer where everyone is welcome. Our innovation and technology are inspired by an inclusive culture unlike any other. Everyone brings a different personal story and perspective and this diverse mix of minds, backgrounds, and experiences is where our greatest ideas come from. We welcome people of all races, ethnicities, ages, religions, abilities, genders, and sexual orientations to make us an even more vibrant company. We want everyone to bring their authentic selves here, to share our values, shape our vision, drive innovation, and become part of a culture we celebrate every day.

BILL Culture:

  • Humble - We check our egos at the door. We are curious. We listen, accept feedback.
  • Authentic - We earn and show trust by being real—embracing our authentic selves.
  • Passionate - We care deeply about each other and our customers.
  • Accountable - We are duty-bound to each other, our customers, and society.
  • Fun - We wrap it all together by building connections and enjoying time spent together.

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