Being a Champion for SMBs is good for business. And a career defining opportunity for you

BILL is a leader in financial automation software for small and midsize businesses (SMBs). As a champion of SMBs, we are dedicated to automating the future of finance so businesses can flourish. Hundreds of thousands of businesses trust BILL solutions to manage financial workflows, including payables, receivables, and spend and expense management. With BILL, businesses are connected to a network of millions of members, so they can pay or get paid faster. Through our automated solutions, we help SMBs simplify and control their finances, so they can confidently manage their businesses, and succeed on their terms.

BILL is a trusted partner of leading U.S. financial institutions, accounting firms, and accounting software providers. We have operations in San Jose, CA, Draper, UT, Houston, TX and Sydney, AUS and are continuing to expand into other geographic locations. If you’re looking for a place that helps you do the best work of your career, look no further than BILL.

This position can be based US Remote with a primary focus on supporting the Eastern Standard Time (EST) zone.

Make your impact within a rapidly growing Fintech Company

• Crisis management & Crisis Communication
• Act as an Incident Commander for the Incident Management process, and communicate with different team members based on the incident priority.
• Rapidly respond to IT Incidents to reduce downtime and disruption of our operations. Also Manages P0 and P1 Incidents to drive quick resolution
• Contribute to the reduction of the overall number of incidents and downtime by initiating and driving process improvement efforts.
• Establish a process to continuously improve by performing root-cause analysis and driving the completion of RCA outcomes
• Liaise with the Business, Technical Support Teams, and Incident Management to help coordinate the resolution of incidents.
• Communicate and escalate with stakeholders and senior management for Tools, Network and Applications outages
• Facilitate outage resolution by effective and timely communication across multiple teams
• Be on call as needed for after-hour rotations as required.

We’d love to chat if you have:

• A minimum of 3 years of IT Operations Incident Management Experience and 7+ Years of overall IT Experience
• Experience implementing quality guidelines, standards, and procedures.
• Experience working within Customer Support organizations, Security Teams, Incident Management, Service Management tools (i.e.,JIRA), and SaaS products.
• Possess in-depth knowledge and experience across key architecture layers, including business functionality, applications, infrastructure, and environment operations.
• Strong problem-solving, priority setting, facilitation, multi-tasking, analytical, and collaboration skills.
• Must be able to handle stressful situations and think critically when time is of the essence.
• Strong understanding of the IT environment, and technologies in relation to business needs.
• Strong written and verbal communication skills with the ability to interact with all levels within the organization.
• Bachelor’s degree in a related technical discipline (or equivalent professional experience and training)

Let’s talk about benefits

• 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)
• HSA & FSA accounts
• Life Insurance, Long & Short-term disability coverage
• Employee Assistance Program (EAP)
• 11+ Observed holidays and wellness days and flexible time off
• Employee Stock Purchase Program with employee discounts
• Wellness & Fitness initiatives
• Employee recognition and referral programs
• And much more