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Senior Manager, Business Operations



San Jose, CA, USA
Posted on Wednesday, June 12, 2024

Do the best work of your career as a champion for small and mid-size businesses.

BILL is a leader in financial automation software for small and midsize businesses (SMBs). As a champion of SMBs, we are dedicated to automating the future of finance so businesses can thrive. Hundreds of thousands of businesses trust BILL solutions to manage financial workflows, including payables, receivables, and spend and expense management. With BILL, businesses are connected to a network of millions of members, so they can pay or get paid faster. Through our automated solutions, we help SMBs simplify and control their finances, so they can confidently manage their businesses, and succeed on their terms.

BILL is a trusted partner of leading U.S. financial institutions, accounting firms, and accounting software providers. We have operations in San Jose, CA, Draper, UT, Houston, TX and are continuing to expand into other geographic locations. If you’re looking for a place that helps you do the best work of your career, look no further than BILL.

Make your impact within a rapidly growing Fintech Company

The Business Operations Team at BILL is responsible for running our leadership operating rhythm, incubating new opportunities, and driving process and problem solving for our most mission critical company-wide priorities. We’re collaborative, resilient, analytical, and have a bias for action and impact - aiming to foster a culture of operational excellence across BILL.

As a Senior Manager in our BizOps team, you will partner directly with a member of our BILL leadership team to help deliver results for one of our top company-wide priorities. In this role, you will help drive focus on goals, conduct regular metrics reviews, deliver executive business reviews, support decision making, and ensure close coordination of key cross-functional teams.

Additionally, you will work closely with other members of the BizOps team to shape our team charter, identify best practices, define company-wide processes, and develop insights and analyses that can shape our BILL strategy. This role requires a strategic thinker with a robust analytical background and exceptional leadership skills.

Key Responsibilities:

  • Identify, scope and drive multiple concurrent critical projects and initiatives for BILL by partnering with cross-functional teams across the organization
  • Prepare briefings and analyses on recent trends in the industry and competitive dynamics
  • Lead/facilitate cross functional teams to get work done, driving recommendations to execution
  • Planning and facilitating executive reviews, including Strategic Planning sessions & Quarterly Business Reviews
  • Lead change management efforts across the organization
  • Communicate findings and make recommendations from initiatives to senior management
  • Drive operational excellence in the organization through identification and execution of opportunity areas that create efficiency, remove obstacles, or create improvements across the business

Examples of prior projects include standing up a collections team for our Spend & Expense product, sizing new markets for entry, developing a GTM strategy for payments, driving our Monthly Operating Review w/Exec Team, and preparing materials for our Board of Directors. At its core, this role will connect strategy to action and lead a number of impactful initiatives in a fast-paced environment. We’re looking for someone with an action-bias and interest in working for a leading company in the Financial Technology space.

We’d love to chat if you have:

  • 5-10 years of experience in Management Consulting, Business Operations or a similar analytical function. Experience in SaaS, eCommerce, or Financial Technology space a plus
  • Entrepreneurial self-starter with a bias towards action who can thrive in a fast-paced, often ambiguous, high-growth environment
  • Ability to think strategically with a willingness to roll up your sleeves and execute / operationalize the plan in collaboration with other teams
  • Skilled generalist who can quickly ramp up on new topics, build credibility across teams, and actionize strategic recommendations
  • Experience leading cross-functional projects with multiple stakeholders in a rapidly scaling business.
  • Excellent written communication and presentation skills, experience with presenting to executive leadership
  • Strong business acumen and analytical mindset with ability to identify metrics and data to back up strategy, programs and ideas. Experience in Strategic Planning or management of Quarterly Business Review processes a plus


The estimated salary range for this role is noted below for our San Jose based role. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits.

San Jose pay range
$150,800$188,200 USD

Let’s talk about benefits

  • 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)
  • HSA & FSA accounts
  • Life Insurance, Long & Short-term disability coverage
  • Employee Assistance Program (EAP)
  • 11+ Observed holidays and wellness days and flexible time off
  • Employee Stock Purchase Program with employee discounts
  • Wellness & Fitness initiatives
  • Employee recognition and referral programs
  • And much more

For positions that are in office we support a hybrid work environment with on-site and remote work days. Check out our LinkedIn Life Page for each location and discover BILL.

We live our culture and values every day

At BILL, we’re different by design—it's our culture. Our CEO is a trusted entrepreneur who lives our cultural values: Humble, Authentic, Passionate, Accountable, and Fun. People here love being their authentic selves, contributing unique experiences, sharing ideas, perspectives, and intellectual curiosity. We celebrate our diversity as the heart and soul of how we work, grow, and succeed together. Inspiring people with meaningful career experiences they love really does make the dream work and our successes just keep getting better. There’s no limit to what we can build and where we can go from here. We’d love you to join us.

BILL is proudly an Equal Opportunity Employer where everyone is welcome. Our innovation and technology are inspired by an inclusive culture unlike any other. Everyone brings a different personal story and perspective and this diverse mix of minds, backgrounds, and experiences is where our greatest ideas come from. We welcome people of all races, ethnicities, ages, religions, abilities, genders, and sexual orientations to make us an even more vibrant company. We want everyone to bring their authentic selves here, to share our values, shape our vision, drive innovation, and become part of a culture we celebrate every day.

Our promise to our candidates is to be transparent, diligent, and engaging while guiding individuals through each step of our hiring process. At BILL we strive to achieve an inclusive and positive candidate experience that aligns with our core values and focuses on diversity.

If you require a reasonable accommodation for your application, interviews, or another aspect of the hiring process, please contact

BILL Culture:

  • Humble - We check our egos at the door. We are curious. We listen, accept feedback.
  • Authentic - We earn and show trust by being real—embracing our authentic selves.
  • Passionate - We care deeply about each other and our customers.
  • Accountable - We are duty-bound to each other, our customers, and society.
  • Fun - We wrap it all together by building connections and enjoying time spent together.

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