We're an early-stage company committed to delivering exceptional value to our customers. As we grow, we're looking for a passionate Head of Customer Success to ensure our customers achieve their goals and remain delighted with our product and service.

As our Head of Customer Success, you'll build and lead our customer success function from the ground up. Your primary mission is simple but crucial: make our customers happy. You'll be the voice of the customer within our organization and the face of our organization to customers.

Responsibilities

• Develop and implement our customer success strategy, focusing on customer happiness and retention

• Establish metrics to measure customer happiness and success, using data to drive improvements

• Build strong relationships with customers - know what success looks like for each customer by understanding their goals and challenges

• Be extremely responsive to customer Slack messages, tickets, emails, texts, or phone calls

• Own customer feedback and work directly with product, sales, and engineering to address

• Build and lead a customer success team as we scale

Top candidates for this role will have:

• 7+ years of experience in customer success, technical account management, or similar customer-facing roles

• Previous experience in a technical role such as a software engineer, SE, or solutions architect at large CSPs (AWS, GCP, Azure)

• Track record of building customer success processes in early-stage environments

• Strong communication skills and ability to understand customer needs deeply

• Problem-solving mindset with a bias toward action

• Experience with customer success tools and methodologies

• Passion for creating exceptional customer experiences

• Ability to thrive in a fully remote organization

Additional notes

• As a remote first company, we are looking to hire anywhere in the United States.

• We hire people authorized to work in the United States. We do not sponsor immigration visas.

• Ability to travel for in-person company planning and events.