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Customer Success Manager

Extole

Extole

Administration
San Francisco, CA, USA
Posted on Tuesday, April 30, 2024

Who We Are

We have created the leading customer-led growth platform and are passionate about helping marketers engage, retain, and acquire new customers. If you have referred a friend to Airbnb or Tesla, have earned a new account bonus, or participated in a sweeps, you know that marketing that is driven by people is powerful, personal, and inevitable. We have set the rules that our competition and the market follow. We want you to be part of the journey.

Extole is a values-driven culture. We have built our company on intense collaboration and on a single central value: #oneteam. We share goals, and, more importantly, we are accountable to each other.

Why Work With Us

  • You’ll find a generous, friendly team passionate about our work. Life at Extole is pretty awesome;
  • You’re covered. Health, vision, dental. No employee contributions;
  • Unlimited vacation so you can relax, recharge, enjoy your life as much as your job;
  • You'll be challenged, will succeed, and will grow!
  • Flexibility on working remotely or in an office

The Position

As a Customer Success Manager at Extole, you'll work with leading consumer brands in retail and financial services to create powerful, engaging, beautiful marketing programs using the Extole platform. You will use your dynamic personality, thorough product knowledge, organizational skills and a high degree of empathy to create client satisfaction with Extole's platform and services. Your will drive client outcomes with a deep understanding of our solutions not to mention your presentation abilities, curiosity, and business acumen.

You're excited by responsibility - for the retention of your book of business, for driving the value our technology provides, for defining a new category of marketing!

Responsibilities

  • Manage a portfolio of accounts from launch through contract renewal;
  • Apply your analytical, consulting, and technical skill to drive client results;
  • Proactively engage with clients to ensure they effectively use the Extole platform;
  • Navigate client organizations, nurture relationships with multiple stakeholders, and ensure executive buy-in;
  • Provide insight and guidance using industry best practices;
  • Understand clients’ business goals and anticipate future needs.

Goals

  • Client retention and renewal;
  • Achievement of client revenue, advocate, and customer acquisition targets;
  • Innovative application of Extole's technology.

Requirements

  • Bachelor's Degree;
  • 3 years of Customer Success, Client Services, Account Management, or Solutions Engineering experience in enterprise SaaS software;
  • Strong interpersonal communication and presentation skills - establishing goals, managing expectations, relationship-building, and risk mitigation;
  • High degree of ownership, initiative, attention to detail, and curiosity;
  • Track record of managing multiple projects simultaneously and driving them to completion with minimal guidance;
  • Experience building and managing marketing or advertising campaigns with enterprise brands a huge plus!
  • Ability to analyze marketing performance with Excel and tools like Tableau to deliver actionable insights;
  • Ability to combine business and technical requirements into a clear plan of action through collaboration with our clients, solution architects, support engineers, and product managers;
  • Basic understanding of web technologies like HTML/CSS, FTP, and REST APIs