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Implementation Engineer

Extole

Extole

Minneapolis, MN, USA
Posted on Wednesday, May 15, 2024

Position Description

Are you a technical problem-solver passionate about understanding customer needs and shaping product direction? As an Enterprise Implementation Engineer at Extole, you'll have the unique opportunity to design and deploy creative, reusable tech solutions to support exceptional user experiences.

You'll be a trusted advisor to our largest and most strategic customers, working with well-known brands in banking, retail, and more. But your influence won't stop there - you'll also play a pivotal role in informing our product roadmap and collaborating closely with our product management and engineering teams to build new capabilities.

This is a perfect position for someone who wants to be on a close-knit team and who has hard-earned experience with large and medium-sized enterprises.

Who We Are

Extole has created the leading referral and customer-led growth platform, and we are passionate about empowering consumers to share the brands they love. If you have referred a friend to Uber, Airbnb or Tesla, you know that marketing driven by people is powerful, personal, and inevitable. We set the rules that our competition and the market follow. We want you to be part of the journey.

Extole is a values-driven culture. We have built our company on intense collaboration and on the core value of One Team. We share goals, and, more importantly, we are accountable to each other.

Why Work With Us:

  • Extole is an extremely powerful platform that is truly only limited by your imagination;
  • You’ll find us to be a generous, emotionally healthy team that is passionate about our work;
  • You’re covered: Health, vision, dental. No employee contributions;
  • Flexible vacation so you can relax, recharge, enjoy your life as much as your job.

Responsibilities:

  • Work closely with the Launch and Customer Success teams to launch new customers and expand existing customer integrations'
  • Work collaboratively and cohesively with Product and Engineering to design and deploy new packaged solutions that respond to client opportunities;
  • Analyze complex integration environments and marketing programs to find elegant solutions;
  • Provide expert advice on using tags, APIs, files, webhooks, and program design;
  • Manage end-to-end implementation of Extole’s technology into the tech stacks of large global enterprises: Leverage your understanding of mobile and web technology to help customers execute their desired use cases & discover new use cases;
  • Participate in customer meetings and calls to lead customer technical teams through effective solutions and implementation;
  • Prepare and deliver solution designs and technical presentations that explain the product and implementation to customers;
  • Manage technical aspects of RFP responses and security reviews;
  • Help customers troubleshoot the implementation of the product within their systems;
  • Apply industry/domain/technology expertise to customer implementations and partner integrations;
  • Design and deploy new features like integrations or programs for reuse by other Extole clients.
What You Will Learn:
  • The future of marketing is people, influencers, word of mouth, advocacy, and more. Extole is at the center of this new idea, and you will be working with experts;
  • Our platform is extremely flexible, requiring you to develop analytical skills;
  • We are dedicated to continuous learning and improvement, so you can develop analytical skills in a smart, high-trust environment;
  • You will work closely with the product team, providing experience and exposure if you desire to pursue a product management career path.

Qualifications:

  • Creative and analytical problem-solving skills;
  • 6+ years of experience in a customer-facing technical role;
  • Experience working with large enterprise customers and understanding how to move projects forward;
  • MarTech knowledge a plus along with experience integrating with common industry platforms (Salesforce, Segment, Klaviyo, etc.);
  • Experience with financial platforms is valuable (Jack Henry, FiServ, FIS, NCR, others);
  • Video call presence: enthusiastic and high energy, but also poised, confident, and professional;
  • Innovative and assertive. Able to learn new technologies and assess situations quickly;
  • Track record of delivering results in a dynamic environment;
  • Experience working cross-functionally, ideally with Success, Engineering, and Product;
  • Strong sense of ownership and high attention to detail;
  • Excellent written and visual communication skills;
  • You should be familiar with React/HTML/CSS/JavaScript and mobile platforms;
  • You should be comfortable using UNIX/macOS terminal;
  • A Bachelor's Degree in Computer Science or Computer Engineering a plus.