ABOUT USMonto is a fast-growing startup pioneering the future of B2B payments.We create intelligent connections between accounting systems and payment platforms, enabling the first truly touch-free invoice-to-payment process. Our mission is to transform the B2B payments world through innovation, automation, and AI – removing the friction that suppliers and buyers face every single day.We are seeking a highly motivated and experienced Operations Team Lead to join our growing team. In this role, you will manage ~15 employees, lead daily operations, build strong collaboration with cross-company teams, and drive operational excellence in a fast-paced and evolving environment.This is a full-time role that may require flexible hours, including evenings or weekends when needed.ResponsibilitiesTeam Leadership & People Development- Lead, mentor, and manage a team of approximately 15 employees.- Build and scale a high-performing team culture based on ownership, professionalism, and continuous improvement.- Provide ongoing coaching, 1:1s, and development plans tailored to each employee.- Oversee recruitment, onboarding, and training of new team members.Operational Excellence- Oversee day-to-day operational workflows, ensuring accuracy, efficiency, and SLA adherence.- Design and optimize operational processes to improve throughput and reduce errors.- Maintain and manage weekly schedules, priorities, capacity planning, and team KPIs.- Lead by example with a hands-on approach when needed – a professional anchor for the team.- Problem-solving and providing support to team members.Performance Monitoring- Monitor performance on a weekly and monthly basis, provide constructive feedback, and implement improvement plans.Cross-Functional Process Leadership- Lead and drive cross-company initiatives that require strong collaboration with R&D, Product, Automation, CS, and Operations.- Serve as the Ops representative in multidisciplinary projects, ensuring alignment, transparency, and smooth execution.- Identify systemic challenges and spearhead multi-team solutions that improve quality, customer experience, and internal efficiency.- Build strong communication channels with relevant stakeholders across the company.Qualifications- 2+ years of experience managing teams.- Bachelor’s degree in Business, Economics, Industrial Engineering, or related field – advantage.- Proven leadership capabilities in a fast-paced environment; fintech experience is a plus.- Strong analytical skills with the ability to interpret data and translate it into decisions.- Excellent communication skills, both written and verbal, with high-level English.- Demonstrated ability to work cross-functionally and lead company-wide processes.- Passion for people development, operational excellence, and building scalable systems.- Strong ability to solve problems in real time, handle pressure, and adapt to changing situations.- Experience working with AI-related tools or technologies – an advantage.