Narvar is growing! We are hiring a strong Director of Product Management Fraud/ Data, who has proven experience in building best-in-class SaaS products and features. You will be an integral part of a team that is helping drive the next wave of Narvar’s growth.

We’re looking for someone who has experience building and driving the adoption of features in SaaS applications while having a keen eye for intuitive consumer-facing workflows. The candidate can quickly drive a project from idea to wide adoption, iterating on feedback to eliminate friction and help users accomplish their jobs to be done. This role reports to our Chief Product Officer.

Day-to-day

• Drive the cohesive product strategy and roadmap across a suite of Narvar products, leveraging customer insights and data to prioritize and deliver products that drive aggressive business growth
• Develop a deep understanding of our platform, application suite, market and customers to inform strategic planning and identify opportunities in the rapidly evolving retail and logistics space
• Define clear, measurable goals and objectives to ensure teams are set up for success
• Build strong relationships and facilitate alignment and decision-making with cross-functional leads
• Serve as a driving force for innovation in the customer and end user experience, working closely with design and research teams on developing the best UX for hundreds of millions of consumers
• Utilize data and ML models to work to mitigate Fraud for our 1400+ customers
• Deliver product insights and recommendations to the executive team in a persuasive and thoughtful manner

What we're looking for

• 10+ years of product management experience working in SaaS and startup environments
• 5+ years focused on data and fraud prevention products
• Strong technical proficiency and ability to partner closely with engineers and designers.
• Experience building and deploying ML models
• Track record of creating impactful B2B2C solutions
• Ability to thrive in ambiguous environments and lead autonomously
• Creative thinker who can generate and execute on innovative product ideas
• Skilled in analyzing and synthesizing data to set strategic goals while ensuring continuous measurement and iteration against it
• Exceptional communication skills, with the ability to flex your style based on the audience and effectively engage C-level executives
• Experience managing teams and mentoring Product Managers
• Proven ability to motivate, collaborate and facilitate decision making across teams
• Ability to keep perspective

Bonus Points

• Experience in ecommerce, retail and/or logistics industries is a strong plus
• Familiarity with Metabase, SQL, or similar business intelligence tools Technical background, from an ability to read and understand API documentation, to a formal education in programming

Why Narvar?

We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform!

From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1400+ other brands. With hubs in San Francisco, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion yearly interactions, 38 countries, and 55 languages.

Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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