About Us

Observe.AI is transforming customer service with AI agents that speak, think, and act like your best human agents—helping enterprises automate routine customer calls and workflows, support agents in real time, and uncover powerful insights from every interaction.

With Observe.AI, businesses boost automation, deliver faster, more consistent 24/7 service and build stronger customer loyalty.

Trusted by brands like Accolade, Prudential, Concentrix, Cox Automotive, and Included Health, Observe.AI is redefining how businesses connect with customers—driving better experiences and lasting relationships at every touchpoint.

What you’ll be doing

• As a QA Engineer, you will work closely with developers to test developed features, the Engineering and ML pipelines, and manual testing of the new features.
• You will be building high-quality test cases and strategic testing plans for the features under development
• You will execute high-quality tests to cover end-to-end testing of your owned features.
• You will get an opportunity to contribute at all levels of the test pyramid.
• You will also work with customer success and product teams to replicate post-production release issues.

What you bring to the role

• BS/MS degree in Computer Science, Engineering, or a related subject with 3+ years of Product testing experience.
• Strong expertise in manual testing of APIs, UI, and database
• Must have prior experience in creating optimal test strategy (Including functional, non-functional, analytics, and automation) and test plans for both short-term and long-term projects.
• Must have strong hands-on experience in functional and non-functional testing, both for Web, API

Preferred Skills and Qualifications

• Prior experience and exposure to web application testing
• Experience testing SAAS applications
• Experience using JIRA, Google Docs, and Testrail.
• Knowledge of basic record and play automation.

Our Commitment to Inclusion and Belonging

Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.

If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai.