Our mission at Oura is to empower every person to own their inner potential. Our award-winning products help our global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. We've helped 2.5 million people understand and improve their health by providing daily insights and practical steps to inspire healthy lifestyles.

Empowering the world starts with living our values and empowering our team. As a quickly growing company focused on helping people live healthier and happier lives, we ensure that our team members have what they need to do their best work — both in and out of the office.

We have offices in San Francisco and San Diego for those who prefer hybrid or office settings. Oura employees in other major cities (like Boston and New York) occasionally gather informally at local co-working locations.

The Senior Manager, Revenue Operations will play a critical role within the Revenue Operations team, providing comprehensive support across sales operations, marketing operations, and customer success operations to the GM of Global Corporate Sales. The ideal candidate will possess strong analytical skills, excellent communication abilities, and a deep understanding of strategic initiatives and processes that bridge Sales, Marketing, Customer Success, and other cross-functional departments to drive growth in Product and SaaS environments.

What you will do:

• Implement and maintain enterprise field operations processes, including territory management, lead distribution, and sales forecasting and pipeline inspection cadence calls to align the Sales, Marketing, Onboarding and Customer Success teams and ensure activities (KPIs) are focused on common revenue goals.
• Lead strategic, cross-functional initiatives aimed at increasing sales, improving operational efficiency, and enhancing customer satisfaction.
• Manage marketing operations processes, including campaign tracking, performance reporting, lead management and run and iterate on ABM campaigns. Collaborate with the marketing team to support the execution of marketing campaigns and initiatives. Assist in the development and delivery of marketing materials and training programs to enhance marketing effectiveness.
• Implement reporting and tracking processes that measure revenue growth realized from customer activation, and expansion journey initiatives and program iterations. Work closely with the Customer Success team to support customer onboarding, engagement, and retention efforts. Implement and maintain Customer Success operations processes, including customer segmentation, health scoring, and churn analysis. Provide insights and recommendations to improve Customer Success strategies and enhance customer satisfaction and manage Customer QBR operations.
• Prepare and present detailed reports on operations performance to senior leadership and the GTM leader including Sales QBRs.
• Manage and chair weekly cadence calls covering the entire buyer's journey, from leads to sales pipeline, and through to renewal and upsell/cross-sell potential for existing customers. Coordinate with Sales, Marketing, and Customer Success teams to ensure alignment and effective communication during cadence calls. Track action items and follow-ups from cadence calls to ensure timely execution and accountability.
• Lead initiatives to improve data accuracy and consistency, ensuring all teams have access to reliable information for strategic planning and execution
• Identify and address operational bottlenecks and implement solutions to improve overall productivity and customer satisfaction. Work closely with other departments, including Marketing, Legal, Customer Success, Support, and Product, to ensure alignment and support for operations initiatives.