As the holiday season approaches, we want to inform you that response times and the hiring process may be slightly extended due to business team schedules. We truly appreciate your patience and understanding during this period and remain committed to keeping you informed as we review applications. Thank you for considering a role at ŌURA—we look forward to learning more about you!

Our mission at Oura is to empower every person to own their inner potential. Our award-winning products help our global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. We've helped millions of people understand and improve their health by providing daily insights and practical steps to inspire healthy lifestyles.

Empowering the world starts with living our values and empowering our team. As a quickly growing company focused on helping people live healthier and happier lives, we ensure that our team members have what they need to do their best work — both in and out of the office.

We have offices in San Francisco and San Diego for those who prefer hybrid or office settings. Oura employees in other major cities (like Boston and New York) occasionally gather informally at local co-working locations.

What you will do:

• Facilitate membership and software renewals for commercial clients, identifying opportunities to increase engagement and retention
• Facilitate new member activation sessions via phone and video
• Field member inquiries via phone, email, and chat
• Contribute to educational materials development and lead client training sessions, both in-person and virtually
• Attend industry related conferences and events
• Act as an onboarding and transition specialist to see enterprise deals through from sale closed to ring deployment
• Work with management and cross-functional key stakeholders in Customer Success to build-out and pilot new customer support initiatives
• Report, manage, and triage bugs and emerging issues, seeing them through to resolution
• Lead subject matter expert (SME) Quality Assurance (QA) Sessions for internal agents and BPO partners
• Use data to analyze trends and escalate requests and issues to the appropriate internal team to drive improvements
• Use internal tools fluently to troubleshoot member issues at the highest and most in-depth level