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SIU Investigator I

Root Insurance

Root Insurance

United States · Remote
Posted on Sunday, November 19, 2023

CURRENT ROOT EMPLOYEES - Please apply using the career page in Workday. This career site is for external applicants only.


The Opportunity

We are looking for a SIU Investigator I. In this role, you will play a critical role in enforcing the fundamental fairness values on which our company was founded. You’ll be asked to push the boundaries of what’s required and to think critically as to what our customers want and how that best aligns with our product. By collecting information, making recommendations for claims processes to iterate towards automation and further develop our app features, you’ll be helping to build and enhance an entirely new insurance experience from the ground up. This role is vital to Root’s success as we continue to grow rapidly and are largely accountable for our bottom line.

Root is a “work where it works best” company. Meaning we will support you working in whatever location that works best for you across the US. We will continue to have our headquarters in Columbus and offices in other locations to give more flexibility and more choice about how we live and work.

How You Will Make an Impact

  • Accountable for complete investigation of claims suspected of fraud.

  • Acts as a Liason for the Claims Staff in fraud training, awareness, and investigation

  • Proactively reviews files to identify potentially questionable claims

  • Engages in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications

  • Provides input for continuous development of SIU and Claims best practices

  • Interacts and communicates effectively with customers, peers, vendors, and managers.

  • Provides technical claims recommendations in an effort to improve case outcomes

  • Recommends potential product developments and process improvements

What You Will Need to Succeed

  • Must have a minimum of 2 years claim handling experience with personal auto claims involving investigation and resolution of claims involving potentially questionable indicators.

  • Understanding and application of laws, statutes, and regulations specific to fraud handling

  • High sense of professionalism while remaining empathetic

  • Ability to approach problems with an open mind


Don’t meet every single requirement?

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Root, Inc., we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway!

Join us

At Root, we judge people based on the merit of their work, not who they are. If you are passionate about what this role entails and solving real problems, we encourage you to apply. We want to learn about you and what you can add to our team.

Who we are

We’re harnessing the power of technology to revolutionize insurance. Using machine learning and mobile telematic platforms, we’ve built one of the most innovative FinTech companies in the world. And we’re just getting started.

What draws people to Root

Our success is in large part due to our unwavering standards in hiring. We recognize that our products are only as good as the people building and promoting them. We want individuals who find solutions by going through the cycle of ideation to implementation with curiosity, rigor, and an analytical lens. Ask anyone who works here and you’ll hear similar reasons for why they joined:

Autonomy—for assertive self-starters, the opportunities to contribute are limitless.

Impact—by challenging the way it’s always been done, we solve problems that have a big impact on our business.

Collaboration—we encourage rich discussion and civil debate at every turn.

People—we are inspired by the collection of crazy-smart people around us.