Sr. Operations Analyst, Casualty

Root Insurance

Root Insurance

IT, Operations
United States · Remote
Posted on Thursday, January 18, 2024

CURRENT ROOT EMPLOYEES - Please apply using the career page in Workday. This career site is for external applicants only.

The Opportunity:

We are looking for a Sr. Operations Analyst - Casualty. As a Sr Operations Analyst - Injury, you’ll be asked to push the boundaries of what’s required and think critically to identify the learning needs of our customer facing teams and how to best align training, process, and quality assurance with our company values. By collaborating closely with adjusters, claims legal, leadership, and other subject matter experts, you’ll make recommendations for solutions to develop the skills of our first line associates and iterate toward peak performance. You’ll be helping to build and enhance our training, process, and QA experience as this role is vital to Root’s success as we continue to grow and scale our operation. Our goal is to leverage technology, data, and a team of highly talented people to build a training experience recognized as # 1 in the industry.

Root is a “work where it works best” company. Meaning we will support you working in whatever location that works best for you across the US. We will continue to have our headquarters in Columbus and offices in other locations to give more flexibility and more choice about how we live and work.

Salary Range: $80,000 to $90,000

How You Will Make an Impact:

  • Facilitate injury training (Early Injury Resolution, Injury, Litigation, and FPM courses) as assigned on topics for the claims organization. May include new-hire, refresher, or technical training, in addition to courses on required/mandated changes.

  • Work closely with our training team members and leaders to collaborate and decide optimal training for all our employees.

  • Develop working relationships with all subject matter experts to ensure current knowledge of systems / changes.

  • Interacts, communicates, and assists in leading trainees, peers, vendors, and managers with many initiatives.

  • Assists Operations Leadership with casualty vendor management including but not limited to vendor audits, contract facilitation, and billing review/audit.

  • Engages in learning opportunities to build knowledge of all training topics needed to move the organization forward.

  • Use various teaching methods to accommodate different learning styles.

  • Schedule appropriate training sessions.

  • Make revisions to existing training materials and begin creating new training materials on required topics.

  • Prepare training materials such as LMS courses, videos, and presentations.

  • Works hand-in-hand with the claims process organization and casualty leadership acting as the lead subject matter expert on all process matters relating to casualty.

  • Handles various casualty related claims process tasks up to but not limited: building/updating process guides, assisting MCAS/SOX compliance and audits, assisting with MCEs/DOI inquiries, IA/TPA assistance or training, managing casualty vendor relationships, and assisting with any ad-hoc projects that come about in the organization.

  • Works closely with our Claims Audit & Casualty Leadership teams to build out, update, and complete casualty related QA as determined by senior management.

  • Works closely with Casualty Leadership to serve as SME updating the Injury console (state regulations, compliance, etc.)

  • Serve as SME for Litigation inclusive of process lead, assist in training, and auditing work accordingly.

What You Will Need to Succeed:

  • Bachelor’s degree or equivalent experience required

  • 5+ years of claims handling, 3+ years of injury experience, and prior training or teaching experience a plus

  • Knowledge of tools utilized in the Injury department (i.e. 1P & 3P AIS, Colossus, Tempus, Talem)

  • Ability to build collaborative working relationships

  • Ability to present effectively in-person or via video conference

  • Exceptional communication, presentation, and interpersonal skills.

  • High sense of professionalism while remaining empathetic

  • Ability to handle ambiguity and quickly adapts when changes occur

  • Great attention to detail

  • Ability to approach problems with an open mind

  • Excellent time management and organizational skills

Don’t meet every single requirement?

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Root, Inc., we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway!

Join us

At Root, we judge people based on the merit of their work, not who they are. If you are passionate about what this role entails and solving real problems, we encourage you to apply. We want to learn about you and what you can add to our team.

Who we are

We’re harnessing the power of technology to revolutionize insurance. Using machine learning and mobile telematic platforms, we’ve built one of the most innovative FinTech companies in the world. And we’re just getting started.

What draws people to Root

Our success is in large part due to our unwavering standards in hiring. We recognize that our products are only as good as the people building and promoting them. We want individuals who find solutions by going through the cycle of ideation to implementation with curiosity, rigor, and an analytical lens. Ask anyone who works here and you’ll hear similar reasons for why they joined:

Autonomy—for assertive self-starters, the opportunities to contribute are limitless.

Impact—by challenging the way it’s always been done, we solve problems that have a big impact on our business.

Collaboration—we encourage rich discussion and civil debate at every turn.

People—we are inspired by the collection of crazy-smart people around us.