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Sales Operations Analyst

Root Insurance

Root Insurance

IT, Sales & Business Development, Operations
United States · Remote
Posted on Wednesday, June 26, 2024

CURRENT ROOT EMPLOYEES - Please apply using the career page in Workday. This career site is for external applicants only.


The Opportunity

We are seeking a Sales Operations Analyst. At Root, we’ve reimagined car insurance to make it smarter, more equitable, and a better experience for all. Using technology in smartphones, we’re able to measure driving behavior to give our customers the prices they deserve.

The Business Development team collaborates with partners to design and build best in class insurance experiences. The Sales Operations Sr. Analyst works hand-in-hand with Root Sales and cross-functional teams to accelerate the adoption of Root’s embedded insurance services and solve our partners’ business problems.

As a trusted internal advocate, the Sales Operations Sr. Analyst helps develop systems of control to manage internal processes and procedures to create a delightful customer experience. The crux of the job is to develop systems to simplify and create efficiency as we scale our business to business distribution channel. This individual will provide advice and strategies for onboarding and supporting new and existing business partners with Root’s internal teams.

You’ll help drive successful business outcomes across a broad set of enterprise partners through your passion for process, organization, efficiency, documentation, design, and technology. And you will have the opportunity to help shape and execute a strategy to build a repeatable process for how we support business to business distribution with our partners.

Root is a “work where it works best” company. Meaning we will support you working in whatever location that works best for you across the US. We will continue to have our headquarters in Columbus and offices in other locations to give more flexibility and more choice about how we live and work.

Salary Range: $82,400-103,000

How You Will Make an Impact

  • Manage and develop processes and procedures to support B2B distribution
  • Main point of contact for the Business Development team for all operational work
  • Serves as operational support for troubleshooting internal and external partner requirements
  • Provides operational clarity for key internal stakeholders
  • Understands how to interpret internal process and operationalize across cross-functional teams
  • Clear understanding of Root’s capabilities and how they serve our partners
  • Focus on execution, efficiency, organization, and speed to market
  • Responsible for managing and exceeding operational expectations
  • Subject Matter Expert (SME) for Root’s operations
  • Possesses deep rooted understanding of operational excellence and execution
  • Contributes regularly to operational needs providing detailed documentation and recommendations
  • Understands the internal requirements and is able to articulate operational requirements to stakeholders so a process can be designed and implemented effectively
  • Recommends creative solutions to problems that keep the business moving forward
  • Knows when to pull in senior leaders when contemplating operational execution for new or current partners
  • Presents operational capabilities throughout the sales process
  • Demonstrates presentation skills with a high degree of comfort speaking with engineers, IT management, and executives

What You Will Need to Succeed

  • 5+ years experience in sales operations
  • 3+ years of software experience or relevant systems
  • Experience in business to business distribution
  • Experience in business to business data sharing solutions
  • Understanding of insurance use cases a plus


Don’t meet every single requirement?

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Root, Inc., we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway!

Join us

At Root, we judge people based on the merit of their work, not who they are. If you are passionate about what this role entails and solving real problems, we encourage you to apply. We want to learn about you and what you can add to our team.

Who we are

We’re harnessing the power of technology to revolutionize insurance. Using machine learning and mobile telematic platforms, we’ve built one of the most innovative FinTech companies in the world. And we’re just getting started.

What draws people to Root

Our success is in large part due to our unwavering standards in hiring. We recognize that our products are only as good as the people building and promoting them. We want individuals who find solutions by going through the cycle of ideation to implementation with curiosity, rigor, and an analytical lens. Ask anyone who works here and you’ll hear similar reasons for why they joined:

Autonomy—for assertive self-starters, the opportunities to contribute are limitless.

Impact—by challenging the way it’s always been done, we solve problems that have a big impact on our business.

Collaboration—we encourage rich discussion and civil debate at every turn.

People—we are inspired by the collection of crazy-smart people around us.