CURRENT ROOT EMPLOYEES - Please apply using the career page in Workday. This career site is for external applicants only.

Since 2015 Root has been on a mission to make lives better through better and more fair insurance. We’re doing this through a focus on an exceptional user experience, robust systems, and modern quantitative methods. We want to attract the best drivers and reward them with fair prices for the coverage they need that ensure profitability for the business.

The Opportunity

We are looking for a Subrogation Adjuster. As a Subrogation adjuster, you’ll play a critical role in enforcing the fundamental fairness on which our company was founded. You’ll be asked to safeguard our insureds and company, providing superior customer service while managing complex inter-industry relationships when insurance carriers attempt to recoup losses from one another. Our goal is to leverage technology, data, and a team of highly talented people to build a claims experience that is recognized as number 1 in the industry.

Root is a “work where it works best” company. This means we will support you working in whatever location that works best for you across the US.

Salary Range: $52,900 to $60,000

How You Will Make an Impact

• Initiate investigations of outgoing and incoming subrogation losses

• Prepares auto damage and first party medical subrogation claims for outbound recovery. This includes gathering pertinent data for use in determining the actual amounts paid on claims, communicating and corresponding with policy holders, insurance carriers, and payees

• Qualify and refer uninsured claimant subrogation demands

• Review demands for auto damage, fixed property, and specialty vehicles

• Evaluates completeness and accuracy of documentary evidence

• Confirms accuracy of settlement proceeds and issues deductibles to policyholders when warranted

• Identifies successful arbitration referrals and provides satisfactory basis for the same

• Issues all payments within individual authority

• Basic understanding of negotiation tactics including holistic file implications

• Basic understanding of compromising settlements versus overall business expense

• Experienced in liability and coverage investigations

What You Will Need to Succeed

• 2+ years of successful experience handling insurance claims, where you were directly responsible issuing payments, responding to correspondence, and following instructions from management

• Familiar with Arbitration Forums and E-Subrogation Hub

• Ability to obtain and maintain insurance licenses in several states (including Texas) within three months

• High sense of professionalism while remaining empathetic

• Familiarity with claims best practices

• Curious in nature

• Great attention to detail

• Ability to approach problems with an open mind

• Team centric focus

Don’t meet every single requirement?

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Root, Inc., we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway!

Don’t meet every single requirement?

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Root, Inc., we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway!

Join us

At Root, we judge people based on the merit of their work, not who they are. If you are passionate about what this role entails and solving real problems, we encourage you to apply. We want to learn about you and what you can add to our team.

Who we are

We’re harnessing the power of technology to revolutionize insurance. Using machine learning and mobile telematic platforms, we’ve built one of the most innovative FinTech companies in the world. And we’re just getting started.

What draws people to Root

Our success is in large part due to our unwavering standards in hiring. We recognize that our products are only as good as the people building and promoting them. We want individuals who find solutions by going through the cycle of ideation to implementation with curiosity, rigor, and an analytical lens. Ask anyone who works here and you’ll hear similar reasons for why they joined:

Autonomy—for assertive self-starters, the opportunities to contribute are limitless.

Impact—by challenging the way it’s always been done, we solve problems that have a big impact on our business.

Collaboration—we encourage rich discussion and civil debate at every turn.

People—we are inspired by the collection of crazy-smart people around us.