75
companies
1,063
Jobs

Senior Product Manager (Customer Segment)

Rose Rocket

Rose Rocket

Product, Customer Service
Toronto, ON, Canada
Posted on Dec 22, 2024

Rose Rocket 🚀 is a market leader in Transportation Management Software. We’re a startup going after the $700+ billion dollar trucking industry, leading the shift to SaaS while revolutionizing the way trucking companies sell, service, and innovate. We are a “more human, less corporate” culture that is built around doing work that matters, winning as a team, and celebrating success. We’d love to hear from you if you want to build this with us.

We understand that joining a team is one of the most important decisions you make ❤️, and adding a team member is one of the most important decisions we’ll make. Through our process, we want you to get to know us and understand how you approach problems, learn, and what motivates you.

Are you a customer-centric, strategic and creative problem solver with a passion for building scalable products? At Rose Rocket, we are seeking a Senior Product Manager to join our Product Team focused on customer segments.

The Segment Product Team leverages our Platform capabilities and patterns to build scalable, efficient products for our target customers. In this role, you will define the long-term strategy and roadmap for products designed to serve a specific customer segment, ensuring they deliver meaningful value and exceptional experiences.

What You’ll Do:

  • Define the Product Strategy: Develop and communicate a clear product strategy and prioritized roadmap for Rose Rocket’s customers that aligns with the company’s overall objectives and customer needs.

  • Develop Deep Customer Empathy: Conduct in-depth research and engage directly with customers to uncover their pain points, goals, and workflows. Be the voice of the customer within the organization.

  • Define Problem Statements: Clearly articulate customer challenges and opportunities, ensuring they are scoped and prioritized effectively for impactful and timely solutions.

  • Leverage the Platform: Utilize and contribute to platform patterns and capabilities to build scalable, efficient solutions that meet customer needs quickly and effectively.

  • Executional Excellence: Drive end-to-end execution of product initiatives, ensuring that projects are delivered on time, within scope, and with exceptional quality. Continuously improve processes to maximize efficiency and impact.

  • Collaborate Cross-Functionally: Partner with design, engineering, marketing, and customer success teams to ensure that products are designed, built, and launched effectively.

  • Drive Results: Define and track success metrics that measure the impact of your product on the customer segment. Use these insights to iterate and improve continually.

Why You’ll Love Working Here:

  • Ownership & Impact: Take on high-visibility projects that are critical to our ability to innovate and grow. Your work will directly influence the success of our customers.

  • Innovative Culture: Be a part of a team that fosters creativity and continuous improvement. You’ll be working at the heart of Rose Rocket’s product development process.

  • Collaborative Environment: Join a cross-functional team that values mentorship, learning, and shared problem-solving.

What You Bring:

  • Experience: 5+ years of experience in product management or related fields with a deep understanding of product management processes in a fast-paced environment.

  • Customer empathy: Love talking to end-users to understand their pain points, gather insights on how we can solve some of those big customer problems in a delightful way

  • Big picture thinking with attention to detail: Able to translate vision into product strategy, defined requirements, and prioritized roadmaps that deliver measurable outcomes.

  • Leadership: You’re a strong communicator who can inspire and lead teams through influence. You enjoy mentoring and helping others grow.

Don’t sweat it if you don’t have everything listed above. We believe in growth and curiosity. If you have some of these qualities and are excited about this opportunity, then we want to hear from you!

Perks & Benefits at Rose Rocket

🏥 A comprehensive benefits program + health care spending account

🐣 Parental leave top-up - read about it here

💰 Stock option plan

💻 A Macbook and a sweet tech equipment combo to get you started

🏝 Start with three weeks of vacation (with an option to purchase an additional week every year) + winter holidays office closure and 3 personal days!

💼 Downtown Toronto office complete with an in-house coffee shop, music room, library and a few other lifestyle perks that keep our days fun

Equal Employment Opportunity

Rose Rocket does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.

Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application or email careers@roserocket.com.