About Unbabel

The company’s language operations platform blends advanced artificial intelligence with human editors, for fast, efficient, high-quality translations that get smarter over time. Unbabel integrates seamlessly in any channel so that agents can deliver consistent multilingual support from within their existing workflows. Making it easy for enterprises to grow into new markets and build seamless customer experiences in every corner of the world.

Based in San Francisco, California, Unbabel works with leading customer support and marketing teams at brands such as Facebook, Microsoft, Booking.com, and Under Armour to communicate effortlessly with customers around the world, no matter what language they speak.

Product Design at Unbabel

At Unbabel, we believe language shouldn't stand in the way of relationships. By combining human expertise and artificial intelligence, we give businesses and their customers the ability to understand each other, make smarter choices, and have richer experiences. Product designers enable this by working in all stages of the product development process, from idea to prototype and production.

Our product teams are led by a tight collaboration between a product manager, a product designer and an engineering manager. In this trio, the product designer is responsible for ensuring that the solution is usable and visually engaging. Successful product designers contribute to the team with a balance of product thinking, interaction design and visual design. Product designers at Unbabel are individual contributors who push the quality of our output and create empathy for the end users.

What’s the opportunity about?

As a Product Designer, you’ll play a pivotal role in defining, designing, and delivering solutions that align with Unbabel’s mission and business objectives. You’ll have the autonomy to lead design initiatives while still working collaboratively within cross-functional teams. This role challenges you to deepen your skills in research, design systems, and data-informed decision-making while contributing to strategic discussions.

Responsibilities

• Lead design efforts on projects, owning end-to-end processes from discovery to implementation
• Collaborate closely with product managers and engineering leads to conceptualize and deliver intuitive, scalable, and technically feasible designs
• Build and maintain design artifacts such as user flows, wireframes, prototypes, and high-fidelity visuals
• Contribute to and evolve Unbabel’s design system, ensuring consistency across products
• Use data to validate and iterate on designs, ensuring their impact is measurable and aligned with business goals
• Advocate for design excellence and user empathy within cross-functional teams, contributing to a culture of feedback and continuous improvement
• Participate in product strategy discussions, providing a user-centric perspective to shape decisions
• Conduct visual and interaction QA to ensure designs are implemented with precision and consistency

Requirements

• 3–5 years of experience in Product Design, with a portfolio showcasing your ability to solve real-world problems through design
• Proficiency in design tools and a strong grasp of usability heuristics, accessibility guidelines, and design principles
• Experience with design systems, including their creation, evolution, or integration into product workflows
• Ability to plan and execute user research and translate findings into actionable design decisions
• A data-driven mindset with experience in defining and tracking success metrics for design initiatives
• Excellent collaboration and communication skills, with the ability to work effectively across disciplines and advocate for design decisions
• A proactive attitude, curiosity for learning, and comfort navigating ambiguity in a fast-paced, evolving environment
• Proficiency in English (C1 level or higher)

What to expect from our hiring process?

1. Initial screening (30 min)
2. Case study presentation (1 hour)
3. Whiteboard challenge (90 min)
4. Final Interview (30 min)

Benefits

• Competitive salary at one of Europe’s leading tech startups;
• A stimulating startup environment committed to diversity and inclusion;
• Health insurance;
• Stock options;
• Flexible working hours;
• Individual budget to set up your workstation;
• Budget for learning and development;
• Other specific benefits, depending on location.

Diversity Statement

Unbabel is an Equal Opportunity Employer. We do not discriminate based on ethnicity, religion, colour, sex, gender identity, sexual orientation, age, or mental disability. Not only do we not discriminate, but we celebrate differences. The positions open at Unbabel are also intended for people with disabilities under DL no. 4/2019. If for whatever reason you need us to make reasonable adjustments and adaptations to our recruitment process, please let your recruiter know.

(We are not accepting candidates coming from recruitment agencies at this moment)

Department

Product

Locations

Lisbon

Remote status

Hybrid Remote

Employment type

Full-time

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