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Junior DeepUI Solution Engineer

WalkMe

WalkMe

Tel Aviv-Yafo, Israel
Posted on Tuesday, August 15, 2023
WalkMe is looking for a fast learning, motivated individual to join our Product Experience team in R&D. If you’re passionate about technology and problem solving, but are also a great communicator, we’d love to chat with you. This role is a great opportunity to expand your technical skillset and work directly with our Software Engineers to support a wide range of customer use cases on a variety of web-based platforms.

What will you actually be doing?

  • Analyzing and researching customer use cases and processes in web applications.
  • Monitoring Production logs in our Backoffice system to identify and proactively address potential issues.
  • Implementing solutions that will scale to millions of users.
  • Advancing the world one step closer to Artificial General Intelligence.
  • Working closely with Software Engineers, Product Managers, Professional Services, Customer Success and Support to ensure the ongoing success of our customers.
  • Proactively thinking of new and innovative ways to provide our customers with an outstanding product experience.
  • Creating internal documentation and resources to share knowledge within the organization.
  • Serving as an internal point of escalation for our Support team and driving resolution of technical issues, including identification of root cause.

What you will bring to the table?

  • English speaker - a must! Ability to speak and write clearly and eloquently.
  • Proficiency with JavaScript, HTML, CSS, jQuery, Developer Tools and DOM Manipulation.
  • Knowledge and understanding of UI/UX principles.
  • Ability to learn new technologies and product-lines quickly.
  • Multi-tasking and problem solving skills.
  • Customer service orientation.
  • Willingness to work in a hands-on and dynamic environment with a constantly evolving product.
  • Excellent communication skills.
  • Ability to work independently with little direct supervision and as part of a team.
  • Ability to determine the best course of action in cases of confusion or insufficient information.
  • The position can fit for students with availability for a full time position.