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Technical & UX Writer

WalkMe

WalkMe

Marketing & Communications, IT, Design
Tel Aviv-Yafo, Israel
Posted on Thursday, May 23, 2024
WalkMe is looking for a Technical & UX Writer to join our Knowledge Management team in Israel!
As a Technical & UX Writer at WalkMe, you will have the exciting opportunity to work closely with a variety of WalkMe teams to produce internal and customer facing product and enablement documentation.
The technical & UX writer plays a vital role in getting our customers up and running quickly and making our products accessible and usable when implementing WalkMe solutions.
The ideal candidate enjoys mastering new technologies and has both a demonstrated ability to deliver high-quality easy to read technical publications (including blogs or white papers), and a technical background that enables them to easily interact with product managers, software engineers, and pre- and post customer-facing teams.

What will you be accountable for?

  • Create and organize external product documents
  • Work closely with our Product team to understand product features and modules which are to be "translated" into external materials for customers and enablement for employees
  • Collaborate across Product, R&D, Success, and Sales to develop compelling technical content
  • Research, edit and write all required technical content for product release
  • Write easy-to-understand user interface text, online help, and developer guides
  • Increase end-user understanding through the use of photographs, drawings, diagrams, animations, and charts
  • Standardize content across external platforms and media
  • Work in a fast dynamic environment
  • Keep and follow cross-organizational processes

What will you bring to the table?

  • A minimum of 2 years' experience as an external Technical Writer - Must
  • Work experience in a technical environment - Must
  • Native English level – Must
  • Experience in a SaaS company - Advantage
  • Experience working with Confluence - Advantage
  • Experience working with Wordpress - Advantage
  • Experience working with Figma - Advantage
  • Excellent writing and verbal communication skills
  • Ability to communicate effectively and explain technical issues clearly in a non-technical way
  • Highly-motivated, responsible individual focused on delivering results
  • Excellent people skills for interacting with cross-functional teams
  • Ability to work independently as well as with marketing, product, and other cross-functional teams
  • Ability to lead and complete writing tasks efficiently and under tight deadlines
  • Past experience in handling multiple projects and changing priorities