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Technical Support Engineer

WalkMe

WalkMe

IT, Customer Service
Tel Aviv-Yafo, Israel
Posted on Sunday, June 23, 2024
WalkMe (NASDAQ: WKME) is growing and we want you to join us! Have you ever wanted to work for an industry leader? Well, how about an industry creator?! At WalkMe, we’re not just the leader in digital adoption, we started the digital adoption revolution - enabling organizations to measure, drive, and act to ultimately maximize the impact of their digital transformation and accelerate the return on their software investment. And with over 2,000 clients, including more than a third of Fortune 500 companies, working with us daily, we’re changing how enterprises interact with their technology.
So, if you’re looking for an opportunity to work, collaborate, and innovate with some of the most talented people out there, WalkMe is the place for you!
As a Technical Support Engineer, you will report to the Support Manager. You will be the trusted point of contact for WalkMe's portfolio of customers, beginning from the point of sale and extending through onboarding, project success, and renewals. As a Technical Support Engineer, you will play a crucial role in delivering prompt and effective solutions to our customers, ensuring we meet our Service Level Agreements (SLAs) and achieve high customer satisfaction. Additionally, you will actively contribute to our knowledge base and customer community, enhancing the overall customer experience.
*** Working Days - Monday to Friday
Why Join Us?
Become part of a culture that values innovation, teamwork, and professional growth. At WalkMe, you'll have opportunities to develop your skills and advance your career in a supportive and dynamic setting.

What will you actually be doing?

  • Communicate with customers via email, live chat, and screen shares.
  • Act as a trusted advisor to our customers, promoting product knowledge and self-sufficiency.
  • Develop in-depth knowledge of our products and their features.
  • Engage with customers to understand and fulfill their goals with our solutions.
  • Apply and share best practices for optimal use of our products.
  • Innovate and propose ideas for enhancing the overall customer experience.

What should you bring to the table?

  • 1+ year experience in software support or customer service.
  • Fluent in English (verbal and written). - Must
  • Problem-solving skills with a customer-first approach.
  • Knowledge of HTML, jQuery, CSS (please specify your level).
  • Experience in various communication formats (written, live chat, conference calls, in-person).
  • Ability to grasp and articulate new technologies quickly.
  • Proficient in using application logs, browser dev tools, and other diagnostic tools.
  • Independent and teamwork capabilities.
  • Poise and articulation in challenging customer interactions.
  • Availability to work onsite at our TLV office 3 times a week.
  • Working Days - Monday to Friday
Why WalkMe?
As one of the world’s leading SaaS companies, WalkMe enables you to partner with some of the most creative, innovative, and dedicated people in the business. And when we’re not hard at work powering digital adoption, you’ll find us relaxing with a cup of coffee.
So why should you work for WalkMe? For starters:
●We’re ranked by Dun & Bradstreet as one of the TOP 20 software companies to work for in Israel.
●We were recognized by Deloitte as the 6th fastest growing software company in the world.
●We’re publicly traded on the Nasdaq stock exchange.
●We provide you with the latest cutting edge tech to power your work while developing and advancing your career
●We manage at eye-level, giving you the chance to work with anyone at the company. Want to pitch an idea to one of WalkMe’s founders or work on a project with our CEO? You’ve come to the right place.
●We recognize that you have a life outside the office. Whether it’s picking up the kids or taking some time off for yourself, we make sure you keep your work-life balance.
And that’s just the beginning! We could go on and on, but it would probably be easier to just apply and find out more.
Learn more about Digital Adoption Platform (DAP): https://www.walkme.com/digital-adoption-platform/
Take a look at our company culture: https://www.instagram.com/life.at.walkme/
Check out the latest WalkMe updates: https://www.linkedin.com/company/walkme/