Digital Transformation Consultant
WalkMe
IT
Singapore
Posted on Oct 24, 2024
WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize and unlock the full potential of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and seamless automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their digital assets to empower digital transformation.
This role is an individual contributor role, focused on assisting clients and stakeholders as strategy, business value and COE experts who bring credible business perspectives and deliverables to our clients. In this role you will be working with account teams and cross LOB to articulate business value of WalkMe to potential and existing customers during and after sales.
As a Digital Transformation analyst you will collaborate both internally and externally to develop business cases derived from a value-based methodology, with support of a regional manager/leader. You will play a critical role in the development of both quantitative and qualitative analyses. You will play a proactive role in the creation of business cases and value realization for key accounts and value propositions and/or value hypotheses for all accounts at scale.
We value collaboration and understand the importance of a healthy work-life balance . To support, we offer (What Sets Us Apart):
- Flexible Work Arrangements: We offer a hybrid work place with flexible hours to help manage work commitments and personal life effectively.
- Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.
- Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.
- Volunteer Time Off: We encourage team members to become involved in their communities, granting everyone 8 hours of paid time off to spend volunteering through WalkMe or at a place of their choosing.
In this role, you will be responsible for:
- Engage with clients onsite to establish various business processes and general change management use cases and quantify the value behind them. You will work closely with your regional manager or independently based on type of engagement.
- Effectively articulate the value story for change and support with quantifiable value and results.
- Align the client's strategic objectives to the platform whilst quantifying the value to be gained.
- Empower the regional FCTO managers/leaders, as well as sales with the information to close the opportunity.
- Hold in-depth, value oriented conversations with application owners and line-of-business users. Participate in executive conversations with support of FCTO managers/leaders.
- Create presentations for prioritized accounts based on level of execution defined by intake or FCTO managers/leaders.
- Creating and maintaining a repository of simplified deliverables (strategy, COE models, value models, industry and back-office use cases) which can be re-utilized at scale across the SE, sales, partner, customer success or service consulting teams.
Additional
- Participate In the collection, definition and validation of Walkme and industry metrics to establish trends and benchmarking
- Input and track all engagements with notes and deliverables in team tracking application and sales systems.
- Support the development or maintenance of FCTO templates and frameworks as needed.
- Support account planning and other sales/pre-sales or post sales internal collaboration/activities as needed.
- Participate in customer workshops to drive customer strategy and value as needed during pre-sales or post-sales.
- Travel, as needed, throughout the year.
Skillset & Experience
- B.A. / B.S. from an accredited college; preference for Program and Project Management, Engineering, Economics, Finance or related degree
- Proven track record in project management or delivery/support.
- Certification in business case development and digital transformation preferred.
- Two to four years of business value consulting /business case experience preferred.
- Enterprise business and financial modeling experience, familiarity with key financial metrics: ROI, TCO, NPV, IRR, ARR, BPM benchmarks.
- Experience dealing with enterprise level opportunities (7-figure contract values).
- Prefer software vendor background (any data related technology experience is of benefit).
- Ability to travel to customer locations
- Proven successful and highly professional pre-sales and post-sales customer deliverables
- Prepared to work in, and lead virtual teams
- Proven success at customer satisfaction through previous roles
- Dedicated to Customer and WalkMe success (win/win situations)
We seek to hire and develop the best talent, bringing a range of perspectives, experiences and background to the DAP category. This helps us better meet the diverse needs of our global communities and clients with creativity, insight, and market innovation. We welcome and encourage applicants from across different genders, gender identity and expression, sexual orientation, race, age, national origin, citizen status, religion, body size, socioeconomic status, ability, neuro(a)typicality, physical appearance, veteran status or any other characteristic. If you require accommodation for any part of the recruitment process, please send a request to recruiting@walkme.com.
TO ALL RECRUITMENT AGENCIES:WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.
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