Technical Support Engineer
WalkMe
IT, Customer Service
Bengaluru, Karnataka, India
Posted on Dec 20, 2024
WalkMe, an SAP Company, pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize the promise of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their digital assets to empower digital transformation.
The Technical Support Engineer is responsible for providing professional and efficient technical support to internal and external customers. They will be responsible for troubleshooting and resolving technical issues related to the company's products and services, as well as providing customer service and support via phone, email, and other communication channels. The successful candidate will have a strong technical background, excellent problem-solving skills, and the ability to communicate effectively with customers and team members.
What You'll Do
- Help troubleshoot and resolve a wide range of technical issues for our customers through email, chat, and screenshares
- Communicate complex technical information in user-friendly ways to both technical and non-technical customers
- Communicate customer reported issues internally and triage them to the correct team
- Act as a mentor for new hires during the onboarding process and consultation resource for Technical Support Specialists
What You'll Bring
- 2+ years technical enterprise application support experience (SaaS an advantage)
- A bachelor's degree in computer science or related technology field is preferred
- Knowledgeable in HTML, jQuery, CSS
As this is a position with WalkMe, an SAP company - either a WalkMe and/or SAP Talent Partner will reach out to you if there is a fit with the job profile.
TO ALL RECRUITMENT AGENCIES:
WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.
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