About the team

You will be part of a global IT support team that plays a key role in delivering IT services for the Dialpad family of employees across the world.

About the role:

• Deliver best in class user support, quick and efficient resolutions to requests and incidents.
• Be focused on improving operational efficiency on all levels and at all locations
• Analyze IT requirements and provide objective advice on the use of IT systems
• Assist with information security, physical security controls, and device security protocols
• Ensure proper hygiene of system accounts and licenses
• Responsible for tracking, managing, and supporting IT assets
• Research, install and configure new equipment and software
• Managing inventory of equipment, consumables and other supplies
• Network Administration and troubleshooting with employees at home and office
• Support and implementation of AV equipment, conference rooms, and meetings
• Troubleshoot and resolve IT issues via phone, web, and in-person channels
• Must have experience working with and managing MacOS, and Windows devices
• Must have 2 years of administrative experience with Atlassian Jira.
• This is an in-office role with some hybrid flexibility.

Skills you’ll bring

• Bachelor’s degree in related field or equivalent combination of education and experience
• Excellent communication skills, client service focused
• Experience with incident troubleshooting and escalation
• Familiarity with service delivery frameworks such as ITIL
• Familiarity with Service Desk ticketing tools
• Self motivated, independent, team player, and go getter attitude

Bonus if you have experience in:

Microsoft Intune and Jamf Pro MDM tools

• Google Cloud Workspace / GSuite
• Anti-Virus Systems and device policies
• IAM management such as Okta
• MacOS, Windows 10 and Windows 11

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive rates in addition to stock options because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life.

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.

Culture

We’ve been named a Top Workplace seven times, and this is in large part due to our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.