Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

Your role

As a Senior Salesforce QA Engineer, you will be instrumental in the development, execution, and improvement of software testing strategies for our Salesforce environment. Your expertise in Salesforce CPQ and Lead-to-Cash processes will ensure that we deliver flawless solutions to meet business needs and enhance customer satisfaction.

What you’ll do

Develop and implement detailed testing strategies for Salesforce CPQ and Lead-to-Cash configurations to ensure functional and technical requirements are met.
Design, develop, and execute automation scripts using modern testing frameworks.
Lead the creation and execution of test plans, test cases, and test reports, ensuring comprehensive coverage of all features.
Identify, document, and track bugs, collaborating closely with the development team to facilitate timely fixes.
Participate in sprint planning, retrospectives and other key Agile ceremonies, providing insights and feedback that influence product quality.
Manage QA environments, coordinating with IT teams to ensure proper setup and availability.
Mentor junior QA analysts and lead cross-functional collaboration to enhance overall team performance and knowledge.
Continuously refine our QA processes and tools to improve efficiency, test coverage, and team capability.

Skills you’ll bring

Bachelor’s degree in Computer Science, Information Technology, or related field.
Minimum of 5 years of experience in software quality assurance, with at least 3 years specifically in Salesforce environments.
Proven expertise in Salesforce CPQ and thorough understanding of the Lead-to-Cash process.
Strong experience with Salesforce testing tools and methodologies.
Proficiency in automated testing tools and scripting.
Excellent problem-solving skills and attention to detail.
Strong communication and collaboration skills, capable of working effectively in a dynamic, agile environment.
Must have Salesforce Certified Administrator certification. Salesforce Certified Advanced Administrator, Salesforce CPQ Specialist are highly desirable.

For exceptional talent based in British Columbia, Canada the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in British Columbia role postings reflect the base salary only, and do not include bonus, equity, or benefits.

British Columbia, Canada Salary Range

$91,700—$113,300 CAD

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.

Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life.

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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