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Project Manager

Dialpad

Dialpad

Operations
Austin, TX, USA
Posted on Tuesday, June 11, 2024

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

As a crucial component within the expansive Professional Services organization, Dialpad’s Project Management team is instrumental in the success and retention of our customers starting on day 1 of their Dialpad journey.

Dialpad’s Professional Services team is essential in educating and onboarding customers on Dialpad products. This team aligns closely with Sales, Customer Success, and Support to improve our product deployment and change management process.

Your role

As a Project Manager, you will own the full deployment process for your customers and play a crucial role in setting your customers up for success. Throughout each engagement, you will lead the customer through the Dialpad Deployment Methodology, managing all aspects of their deployment. From the initial call to the final interaction, you'll have the opportunity to dazzle and support our clients at every step, making a lasting impact with each connection. You will be a subject matter expert, providing all customers with a world-class experience.

This position reported to our Senior Manager, Professional Services, and would be near one of our Dialpad hub locations.

What you’ll do

  • You’ll master the Dialpad deployment methodology and the various tools you will use to assist our customers during deployment.
  • You’ll lead deployment projects with customers in all segments implementing all Dialpad products and features, all focused on Dialpad Ai.
  • You’ll use various cloud platforms and tools to manage, track, and monitor your projects and customer health.
  • You’ll host admin training sessions for our customers, help configure integrations, support provisioning devices on Dialpad, and troubleshoot complex issues.
  • You’ll set clients up for success on their new communications platform.
  • You’ll Partner with Dialpad Solution Architects to form a deployment team dedicated to customer success and project delivery.

Skills you’ll bring

  • Bachelor's degree or equivalent practical experience working with SaaS products.
  • PMP/PMI certification would be a plus
  • 5 - 7 years of previous Project Management experience, preferably in the VoIP or CCaaS or Telephony industry
  • Prior experience working with Smartsheets or a similar project-tracking platform
  • Thorough and detailed project hygiene to track all hours, and project tasks
  • Ability to lead project meetings, hold customers accountable, and have your finger on the pulse of multiple simultaneous customer projects
  • Expertise with Microsoft Office 365, G-Suite, Salesforce, Jira, and other cloud platforms
  • Ability to work cross-functionally, collaborating with Support, Customer Success, Marketing, Product and other teams when needed
  • Prior experience consulting with C-level executives and upper management to communicate implementation project issues, solutions, and workarounds
  • Exceptional escalation management and change management skill set

Dialpad benefits and perks

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.

Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life.

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.