Senior Strategic Alliance Manager



San Francisco, CA, USA
Posted on Tuesday, June 11, 2024

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

Your role

You are a thought leader that loves to connect ideas to opportunity. You have a proven growth mindset that relentlessly pursues new and creative ways to bring Partnerships to life. You are a natural connector and relationship builder, capable of leading complex, matrixed organizations towards a common goal, a journey to build extraordinary partnerships. You are a skilled communicator who has a proven track record of creating pipeline and revenues through new and existing Partnerships.

You’ll be joining a team that leads our most strategic partnerships and tech alliances. You will identify, craft, and manage alliance deals involving the highest level of decision makers across our alliance partners. You will be tasked to develop insight into strategic opportunities and competitive challenges for the leadership team, you will structure deals and drive senior-level decision making. You will need to establish deep relationships across our alliance partners. In addition, you will collaborate with virtual teams to originate and implement partnerships and ecosystem strategy.

Who You’ll Work With:

The Senior Strategic Alliance Manager reports to the Sales and Partner organization and is responsible for identifying, building, and managing key technology partnerships that expand our market reach, enhance Dialpad’s product offerings and accelerate revenues. Your extended team includes leaders from key functions like strategy, product, sales, marketing and customer success. Existing partners include Google, Salesforce, Hubspot, Zendesk and ServiceNow.

What you’ll do

  • Work with Dialpad’s current technology partners to deliver world-class integrations and ensure adoption of those integrations.
  • Manage and maintain Dialpad’s App Marketplace.
  • Negotiate partnership agreements, including terms, pricing, and licensing models and secure revenue commitments where applicable.
  • Build and execute joint business plans with partner organizations.
  • Monitor and track partner performance, key metrics, user adoption and provide regular reports to leadership.
  • Drive joint co-sell and marketing initiatives with technology partners.
  • Initiate the implementation of API integrations / technical solutions and collaborate with internal stakeholders across various departments, including Product, Engineering, Sales and Marketing to bring projects to fruition.

Skills you’ll bring

  • BA/BS, experience (5+ years) in business development, technology partnerships and ISVs / Alliances.
  • You should be able to drive thought leadership across Dialpad and their partner organizations, along with product management and GTM teams.
  • Strong understanding of partnership structures, API integrations, developer platforms and SaaS technologies.
  • Excellent negotiation and relationship-building skills, with the ability to think strategically and develop creative solutions.
  • Proven ability to drive initiatives from ideation to execution.
  • You have demonstrated a track record of creating and operationalizing technology partnerships, and an ability to influence stakeholders of all levels.
  • You are able to thrive in a fast-paced, dynamic environment.
  • You are comfortable using Google Workspace, Salesforce, Domo, and have managed PRMs.

Dialpad benefits and perks

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.

Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life.

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.