Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit dialpad.com to learn more.

About the team

The Telephony Platform team maintains a complex set of APIs and microservices that provide the backbone for real-time communications in Dialpad’s products. The team provides a reliable API for audio/video calling, text messaging, phone number management, spam detection and more. It is key to creating a stable and performant experience for a large volume of concurrent users. The Telephony Ops team is responsible for the operational stability of the Telephony Platform’s production systems. We work with engineers in the Telephony and Infrastructure teams to ensure the uptime and reliability of the Telephony Platform.

Your role

As a Sr Software Engineer on the Telephony Ops team, you’ll use your experience with high scale production systems to own various facets of uptime from ensuring smooth deployments to building tools that improve stability to debugging and monitoring of the Telephony platform.

What you’ll do

Use a solid foundation in computer science, with strong competencies in data structures, algorithms, and software design to write software for deployment, debugging and monitoring of the Telephony Platform.
Use your demonstrated experience in large production backend systems to strategize and implement approaches to discover production errors, performance degradation and fraudulent behavior.
Partner with engineers across the globe in the Telephony and Infrastructure teams to resolve identified issues.
Build tools to ensure the capacity of our cloud and bare metal servers.
Use your communication skills to translate deeply technical concepts involving the state of the production systems to stakeholders outside of the Telephony team.
Mentor other engineers on team best practices.

Technology stack:

Python, C/C++, Kubernetes (k8s), AWS/GCP, REST, NoSQL, SIP, WebRTC

Dialpad benefits and perks

Benefits and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.

Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life.

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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